"Don't Add to Quicken" When Trying to Reconnect Ally Accounts

aaron.clark7

Hey folks. I have several accounts with Ally. A few days I added a new account, and when I went through the steps for online access for this new account, Quicken disconnected several (but not all) of my remaining Ally accounts. They've now got the red circle (with the diagonal line through the middle) next to them on my main page, and I'm prompted to add these accounts again every time I update my transactions. Except now when I go through the process of readding the accounts, I get the accounts page, instead of a dropdown menu and options to add/name the accounts, I get this message next to all of them: "Don't Add to Quicken." So the accounts all show up, I just can't do anything about them.

Can anyone give me some direction on how to get around this and go back to getting online access for these Ally accounts?

Thanks!

CaliQkn

@aaron.clark7 when you get the "Don't Add to Quicken" without any other option, that usually means that the accounts are still activated and connected to the financial institution and they need to be deactivated before you can reactivate them again. If you did deactivate them before attempting to reactivate them, Quicken somehow thinks the accounts are still connected.

You can try first doing a file validate or a super validate. Click on File→Validate and repair file, and follow the prompts to validate the file. To do a super validate, hold down the Ctrl and Shift keys while clicking on "Validate and repair file".

Then the other thing to try is the "File Copy" process. This process creates a clean copy of your data file and refreshes and clears out online connections for all accounts. You will need to reactivate online connections for all accounts in the copied file.

https://info.quicken.com/win/how-do-i-copy-a-quicken-data-file?_gl=11re19o1_gaMTU3NzUxNDgyNi4xNzM0MTM4MTA3_ga_800C54VH4B*MTc0NTc2NjQ1Mi42NC4xLjE3NDU3NjY0NjAuNTIuMC4w

Recently, there have been issues with activation and reactivation with many financial institutions. The other option is to wait and see if other users that have Ally accounts report the same issue.

RalphC

I would try going into Edit Account Details and Reset the accounts.

aaron.clark7

Thank you! I tried everything above, and it finally worked when I went through the "File Copy" process and reconnected all my accounts.