Fidelity Investments

Costa
Costa Quicken Windows Other Member
in Download, Add/Update Accounts (Windows)

Downloading as a whole has an issue, you've resolved only the Investment Quotes as a stand-alone update, and the individual Financial institutions like Navy Federal Credit Union, etc. What remains and you incorrectly posted on 4/25 is that you've fixed the connectivity to Fidelity Investments.

It remains broken, you've still got work. Reporting it fixed doesn't mean it is, you haven't provided end users updates which is an ongoing Quicken Cust Svce issue for decades (prior to spin off, and still a cultural issue). The entire program crashes, I've sent logs, etc. and still just 10 minutes ago I tried to update Fidelity transactions, still froze the program requiring End Task within Windows to close that container. Considering the demand for my money every year instead of Major updates, and doubling the cost over the past 4 years, alternatives are looking much better even with the pain of conversion, etc. Please stand up, admit the issue, and start doing some true Root Cause and most importantly CORRECTIVE ACTION (RCCA) analysis. Peer Review, use of tools like Cursor (AI coding program), true SIT and final QA testing would all be of benefit and be financially positive when thinking beyond a single quarter for earnings calls.

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Comments

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭

    @Costa i believe this is the referenced alert that has been updated to show the issue is resolved?

    https://community.quicken.com/discussion/7961453/resolved-4-25-25-fidelity-investments-ol-295-16503-errors

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • Costa
    Costa Quicken Windows Other Member

    No, this has not been resolved.

  • Costa
    Costa Quicken Windows Other Member

    Quicken won't allow me to reset the account, it freezes and I have to end task. Quicken won't allow me to set it up after deactivating the download function, it freezes and I have to end task. No AV/Malware running, it still freezes, termination of the task is the only solution.

  • Costa
    Costa Quicken Windows Other Member

    Still no ability to open a ticket when reporting through the App using the Support function that should attach logs. No ticket when I called in, and given this forum which isn't direct to Quicken support and hasn't been for a very, VERY long time, even when part of Intuit, 'regular' users, ignored and the CS team hides. If I ever ran any of my Global CSS organizations this way, I'd rightfully have been fired in a hurry.

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