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Online Balance Out of Sync with Wells Fargo in Quicken

rgornitsky

I originally had this issue with Citicard, which was eventually resolved, but now I'm experiencing the same problem with Wells Fargo.

Specifically, the online balance in Quicken is out of sync with the actual balance shown on the Wells Fargo website—by about two business days. The correct balance appears on the bank’s site, and I update Quicken daily. Transactions are downloading correctly, and no error messages are being generated during the update.

I’ve already tried a super-validate, and no errors were found. I am running Version R62.16 on the latest build of Windows 11.

Is anyone else seeing this issue with Wells Fargo? Any suggestions would be appreciated.

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Comments

[Deleted User]

@rgornitsky

What type of account(s)?
What connection method (DC, EWC+, WC)?

I don't see any issues with my WF bank accounts. There are some delays in security updates and cash in some of my investment accounts, but that is expected for the type of securities I have.

rgornitsky

Checking account, DC.

[Deleted User]

@rgornitsky I have my checking account connected using DC with WF and I don't have any issues. The only time cash is different is when there are pending transactions.

Wells Fargo offers a feature called Early Pay Day, which allows you to access your eligible direct deposits up to two business days early. This applies to paychecks, Social Security benefits, and other direct deposits. The bank makes funds available before they actually receive them from the payor, typically your employer or the SSA.

These Early Pay Day deposits are not reflected in Quicken until they actually post in your Wells Fargo checking account. That might be why you see a cash balance difference or delay.

rgornitsky

So this is really weird. I close my Quicken. Leave it alone for 30 minutes. Did not do any updates and then when I opened it again the online balance was correct.

I have been using Quicken for 30 years. Never seen anything like it. It should be noted, 2 weeks ago I started sync to the cloud and using the Quicken iOS app.

[Deleted User]

@rgornitsky I have noticed that also. It seems like Quicken sometimes has "refresh" issues. In order for an update to happen, I need to go in and out of the account register, or shut down and restart Quicken.