One step update has stopped working.

RDA · May 20

Also having issues. Connections break completely every couple of days, requiring resets of every account — only for them to break again. And today, they won't reset, and throw CC-501 errors. Very frustrating, Quicken.

lgamble · May 21

one step update doesn't pull all transactions from Bank of Oklahoma. I have several accounts and it's the same with all of them. seems to be a recurring problem for many people and many different financial institutions.

Is there a fix?

augiboy · May 21

This problem is still not fixed. I also sent in a report today.

jobtrien77 · May 23

Same problem with OSU as reported by many folks. Started mid May now no updates. I opened the report and issue days ago and no response. Deactivated some accounts no change. Single account update doesn't work either. Update does attempt to download as one bank notified me of account activity but no downloads. Ran validation a few time no change. A few times, the ADD ACCOUNT screen appears but if not complete and garbled. The OSU screen shows the accounts in waiting state the the program become deactivated. Can't move any windows or minimize all you can do is end the program in task manager. Without updates, can't manage my accounts or cash positions :(

tdeeyore · June 3

I am also experiencing this issue. My last successful download for any account was May 17th. I deactivated and reactivated 1 account, Quicken reset the balance to zero and deleted 3 years worth of transactions. Luckily I had done a backup 2 days prior so I was able to restore.

Quicken Classic Deluxe

Version R62.16

Build 27.1.62.16

kseery · June 3

I am also experiencing this issue. My accounts were updating fine yesterday. This morning nine of my accounts would not update. Under the One Step Update Summary the nine accounts required to be fixed. I fixed several of the accounts and closed Quicken. When Quicken was reopened, ran the One Step feature, the accounts that were fixed, now have to be fixed again.

Quicken Classic Deluxe

Version R62.16

Build 27.1.62.16

mjonis · June 3

Same here. Sometime after 5/6/25 it seems it stopped downloading for pretty much ALL my accounts (Chase, Citibank, Amex, checking/savings). I'm having to, yet again, deactivate and reactivate almost every account.

Oh, and don't forget to readjust your Opening Balance, since the deactivate/reactivate process will screw that up too.

tdeeyore · June 10

Any update on this issue? June 10, still not working for me.

AllenK · June 10

Same problem on my end as most of the other folks here. Some days, all my 13 or so accounts download successfully. Most days, whether the downloads work or not, it takes considerable time. Usually, from start to finish, it is at least 10 minutes, but usually much more. Then it often returns several accounts showing download errors (think they're usually CC-501 or CC-800/801). I have had to reset and/or deactivate accounts several times. Often too I have had to reauthorize accounts. Finally I get everything setup again until the next day and the buffoonery starts all over again. I won't even bother getting into the frequent Quicken starts resulting in an empty, frozen screen, even though I'm running it on a newer 32 GB RAM, 2 TB SSD drive with plenty of space. I spent good money reluctantly renewing my subscription again only to many spend hours on this nonsense. We keep hearing from the online Quicken reps that the issue is being addressed but this just goes on and on.

This reminds me of the issue months ago where it was apparently a Quicken update that triggered the problem where in the Bills & Income section there was a setting of, for instance, Due in 30 Days that would no longer stick to one's selection they way it always did previously. Finally after a couple of months it got resolved yet, during that time, Quicken found plenty of time clearly using plenty of diverted resources rebranding and changing the Quicken logo. I hope and pray each day that a strong competitor to Quicken for Windows surfaces.

Unknown · June 11