"Quicken couldn't find any accounts to add" when adding Guideline retirement account

DSDxp

I have a retirement account through guideline.com. Since I am also an owner of my business, when I sign in, I'm prompted to select an account (either my personal one, or my company "plan collaborator"). In my personal account, I have a special password that can be used for financial app access.  I have tried adding my guideline account into Quick Classic Deluxe version 8.2.0 for Mac, but after I type in my email address and financial app password, it says "Quicken couldn't find any accounts to add".

Frankx

Hi @DSDxp

Not sure if this is related to your problem, but you indicate that you are using Quicken for Mac, but next to your user name above - it indicates you are a "Quicken Windows Subscription Member"

Which one is it - Windows or Mac?

Frankx