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cc800 all of a sudden

afcanfield

This morning I went to update my accounts and the update aborted Quicken! When I went back in, most of my current accounts with Chase Bank have a circle with a line thru it, and there were multiple error messages of cc800. I haven't restored from a backup, and everything was fine yesterday. My Macy's account also has this problem.

I deactivated the accounts, and now when I try to reactivate Chase accounts, Quicken won't let me log in. I am getting an error that says "sorry the sign in failed due to timeout or a connection error". It then prompts me to login to my bank's web site. I also get an error from Chase. However, I am able to log in to Chase's web site with no problem.

One of the errors I got is "

{"errors":[{"title":"Trying to access a deleted dataset.","httpStatus":401,"detail":"QCS Unauthorized Access - Entity has already been deleted [name=Dataset, id=460775032854230785, parameter=id]","code":"QCS-0401-5","extData":{"connectors":["unknown"]}}]}

I've checked my version of Quicken and it is the latest.

Unfortunately Quicken support is closed until Monday.

Does anybody have any insight or do I need to wait until Monday to contact Quicken?

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afcanfield

I saw a post that said to stop sharing on the Chase website, and I did that. I still can't link my Chase accounts in Quicken, as it still won't let me log in.

What the heck happened?

afcanfield

This was the initial error I got

[Deleted User]

@afcanfield In Quicken, a dataset refers to a collection of financial data associated with a specific Quicken ID. If you see the error message "Trying to access a deleted dataset", it likely means that the dataset you're trying to open has been removed from Quicken's cloud storage or local system.

This can happen if:

The dataset was manually deleted from Quicken's cloud storage.
You restored a backup that references a dataset that no longer exists.
There was a sync issue between your local Quicken file and the cloud.

To resolve this, you may need to check your Quicken cloud accounts and ensure that at least one dataset is synced.

The error message "QCS Unauthorized Access - Entity has already been deleted" in Quicken typically means that the system is trying to access an entity—such as a dataset, account, or biller—that has already been removed from Quicken's database. This can happen if:

A dataset or account was deleted but Quicken is still attempting to sync with it.
There was a failed update or sync issue with Quicken's cloud services.
The entity was removed manually, but Quicken still references it in the background.

To resolve this issue, you might try:

Signing out and back in to refresh your Quicken ID and cloud sync settings.
Restoring from a backup if the deletion was accidental.
Creating a copy/template of your data file, which can help reset connections.