Citizen's Bank One Step Download

Question

Windows Subscription, Classic Starter, V R62.16

One Step was working fine until 6 about weeks ago. Communication between Quicken and Citizen's Bank works as expected…no error messages. However, no transactions are actually received so the register is not updated.

I contacted the bank and they state it's not their issue.

Thoughts?

Thanks you,

Beth M.

Beth M. · Answer

Yes - EWC.

I fixed the issue by doing a reset of the account - that worked!

jasonpbyu · Answer

are they an Express Web Connect + account?  I'm pretty sure all EWC+ accounts are having this issue. All of mine have gaps for about 8 days with nothing downloading or clearing and then things beginning yesterday cleared.