Help for CC-800 Errors

[Deleted User]

It seems like a lot of users are experiencing persistent CC-800 errors lately. These steps are the only way I have found to more permanently fix the reoccurring CC-800 errors and CC-800 errors that affect multiple financial institutions.

1. Make a backup of your data file. Also, make backups during this process, just in case you need to go back a step.
2. Print an Account List. Open the Account List (Ctrl-A). Click on “Options” in the lower left of the window. Make sure “Include additional info when printing” and “Show transaction download status” are checked. Then, click on the printer icon to print the list, or save it to a PDF. The Export option produces a file, but it’s not as easy to read.
3. Make note of Financial Institution, Account Number, and, Transaction Download from the Account List. This information may be needed for verification in the reactivation process.
4. Validate your data file. Click on File → Validate and Repair File, then select "Validate". Click "OK". Review the "Validate & Repair log" for any messages that need to be acted upon.
5. Super Validate your data file. Same as step #2, except hold Ctrl-Shift when clicking on "Validate and Repair File".
6. Do a Quicken "Copy File" to create a copy of your data file. This process forces a rewrite of code and fixes some file corruption issues. It will also clear out online connection "remnants" for all accounts. Click on File → Copy or Backup File, and select "Create a copy or template", and then click Next.
7. On the next screen, leave the defaults as is. You can change the new file name and location, if you wish. Click on "Save Copy".
8. During the copy process, you will be asked to provide a password for the new file. If you don't want a password, hit ESC.
9. When the process completes, switch over to the new data file (copy).
10. For EWC+ accounts (noted in the Account List), go to each of your financial institutions’ websites and log into your online banking account. Locate the section where connected apps or third-party access is managed and make sure to unlink or disconnect Quicken from your accounts on the bank’s end. This may be listed under "Security," "Settings," or "Authorized Apps" depending on the institution. If you do not see a link or a third-party authorization, it may have already been deleted by the deactivation process in Quicken.
11. Reactivate online services for all accounts in the new data file, by using “Add Account” (do not use “Set up now” on the Online Services tab of Account Details) and carefully link to existing accounts in Quicken. If needed, use the FI information from the Account List for account mapping.

These steps don't guarantee that the CC-800 errors won't return. There seems to be a lot of different situations that can cause the EWC and EWC+ connections to break that ultimately results in these CC-800 errors, but hopefully these steps can help you get a more permanent fix until Quicken can find the cause of the issue.