CC-ERRORS

Steven Beckett

This morning I received a CC-800 error message for all my one step accounts. Using release R63-19; BUILD 27.1.63.19 on Windows. The screenshot is attached. I updated daily until today with no issues

Screenshot 2025-06-08 103244.png

CaliQkn

@Steven Beckett take a look at this Quicken Support article on CC-800 errors -

https://www.quicken.com/support/error-message-when-updating-accounts-cc-800/

Give them a try and see if it resolves your issue.

For CC-800 errors that affect multiple financial institutions or are reoccurring, these steps are the only way I have found to more permanently fix these errors.

1. Make a backup of your data file. Also, make backups during this process, just in case you need to go back a step.
2. In the Account List, check the “Transaction Download” column and make note of any accounts using EWC+ for connection method. You will need this information in a later step.
3. Validate your data file. Click on File→Validate and Repair File, then select "Validate". Click "OK". Review the "Validate & Repair log" for any messages that need to be acted upon.
4. Super Validate your data file. Same as step #2, except hold Ctrl-Shift when clicking on "Validate and Repair File".
5. Do a "Copy File" to create a copy of your data file. This process forces a rewrite of code and fixes some file corruption issues. It will also clear out online connection "remnants" for all accounts. Click on File→Copy or Backup File, and select "Create a copy or template", and then click Next.
6. On the next screen, leave the defaults as is. You can change the new file name and location, if you wish. Click on "Save Copy".
7. During the copy process, you will be asked to provide a password for the new file. If you don't want a password, hit ESC.
8. When the process completes, switch over to the new file. For each account, on the General tab in Account Details, blank out the Financial Institution Name and Account Number.
9. For EWC+ accounts, go to each of your financial institutions’ websites and log into your online banking account. Locate the section where connected apps or third-party access is managed and make sure to unlink or disconnect Quicken from your accounts on the bank’s end. This may be listed under "Security," "Settings," or "Authorized Apps" depending on the institution. If you do not see a link or a third-party authorization, it may have already been deleted by the deactivation process in Quicken.
10. Reactivate online services for all accounts in the new data file, by using “Add Account” and carefully linking to existing accounts in Quicken. Do not use “Set up now” on the Online Services tab of Account Details.

These steps don't guarantee that the CC-800 errors won't return. There seems to be a lot of different situations that can cause the EWC and EWC+ connections to break that ultimately results in these CC-800 errors, but hopefully these steps can help you get a more permanent fix until Quicken can find the cause of the issue.

Steven Beckett

Thanks for the super-fast response and suggested work around.

Do you know how long this has been a known issue without resolution from Quicken?

CaliQkn

@Steven Beckett well I am not sure but I think a couple of months maybe. If you search on "CC-800", you will see that there are many posts regarding this error. It doesn't affect everyone, and there seems to be multiple causes.

Steven Beckett

I followed your suggested work around and all appears to be functioning.

Many thanks

CaliQkn

@Steven Beckett glad it worked for you. There are a lot of steps there and some users are reluctant to go through all the of them. One caveat is there is no guarantee that these CC-800 errors won't return. But so far, I haven't heard of them returning for anyone that followed these steps completely.