Manually clearing Client invoices

Schmidty36

Is there a way to manually clear client invoices? I have invoices that have matching payments shown in the client invoices register, but both the invoice and the payment are not cleared. I suspect that this is when I first upgraded to "Business" and was not using it properly. All the financials are correct, I just want to show that they have been cleared without voiding/deleting/etc

UKR

In the Customer Invoices register, do the payments have the correctly spelled customer name?

Did you record those payments in your checking account as transfers to the Customer Invoice account? In that case, they will not appear as a Payment, but as a Refund or Credit.

If you have received payment for a customer and invoices remain as unpaid, you can correct that problem. Record a $0.00 New Customer Payment transaction in the Customer Invoices account, select the customer name, click to put a checkmark into the "Apply existing credits" box and mark any unpaid invoices as paid. Save the transaction.
You will not find a $0.00 payment transaction in the register, but all marked invoices for this customer will now show "c"(cleared) in the Clr column and should have been taken off the Unpaid Invoices list.

The way the software is designed, all invoice activity should be recorded using the Customer Invoices account:

• Create an invoice
• Enter Credits or Refunds, as needed
• Record payments and select the checking account to receive the payment.
  If payments arrive as downloads from the bank, do not automatically accept downloaded transactions. Instead, switch to the Customer Invoices register and create a New Payment transaction. Now switch back to checking and match the downloaded transaction to the just created deposit transaction.