Desktop version stuck at Processing Data/Renaming Rules/Waiting

WDavis

** I had to log out and back into the desktop version after using the web version and the mobile version, then the update worked again.

Windows Classic Desktop Version - I am trying to update using one step update and it keeps getting stuck at Updating Bills - Processing Data. I have tried to so individual accounts and it doesn't work and just says working. I removed Updating Bills and it was stuck on Updating data - Renaming Rules. I have tried the One Sync and it is stuck at processing data. The entire program freezes and has to be forced shutdown to even try again. It says I am up to date with the latest version. When I go into task manager it is not using any data on the network, GPU or disk, but is high on the CPU and memory. The web version and mobile version are working fine. Please let me know how to fix this issue. July 3, 2025 is the last time it updated successfully. Thank you.

[Deleted User]

@WDavis you don't mention what troubleshooting steps you tried so far, but take a look at this Quicken Support article -

https://www.quicken.com/support/troubleshooting-one-step-update-freezing-crashing/

The other thing to try is to make a copy of your data file using Quicken's "copy file" process -

1. Make a backup of your data file. Also, make backups during this process, just in case you need to go back a step.
2. Do a Quicken "Copy File" to create a copy of your data file. This process forces a rewrite of code and fixes some file corruption issues. It will also clear out online connection "remnants" for all accounts. Click on File → Copy or Backup File, and select "Create a copy or template", and then click Next.
3. On the next screen, leave the defaults as is. You can change the new file name and location, if you wish. Click on "Save Copy".
4. During the copy process, you will be asked to provide a password for the new file. If you don't want a password, hit ESC.
5. When the process completes, switch over to the new data file (copy).
6. Reactivate online services for all accounts in the new data file, by using “Add Account” (do not use “Set up now” on the Online Services tab of Account Details) and carefully link to existing accounts in Quicken.