Unable to reconcile

RYWalser

I have Quicken Classic - been using it for a couple of small businesses since the 90s. I keep the different business' accounts in separate files. This month Quicken randomly changed the "Prior Amount" shown in the reconciliation box for two accounts in two separate Quicken files, accounts that had successfully reconciled the previous month. 45 minutes with support led nowhere - The person never seemed to grasp what was happening and that randomly changing the starting balance from years ago would leave no audit trail so I eventually gave up, and made my own bogus entries (with dates and notes) to get on with my work. Sadly, I no longer trust the product. I'll keep using it since I have so much legacy data and a regular workflow and don't know of an alternative, but henceforth I'll take its information as a guesstimate rather than as fact.

RalphC

Although it's never happened to me, for reasons unknown, some here are convinced that Quicken alters the starting balance in a register which would result in your issue. Seeing as your data file was accurate at least a month ago, I would restore a known-good backup and see if the issue(s) persists.

The band-aid recommendation here is to go to the starting transaction in the register(s) and put a note in the Memo field as to what that starting balance is. If Quicken does alter it, you have a note as to what it should be and can restore it.