Windows Quicken Classic - Hanging/OSU Freezing/CC-501 Errors

Greg T
Greg T Quicken Windows Subscription Member ✭✭
edited October 26 in Errors and Troubleshooting (Windows)

When starting Quicken, I get the normal ding-ding-ding opening tones and then a blank window. After a several minutes, Quicken will may start to appear. If I click on the blank window I receive the popup "Quicken Windows is not responding"

This is what I have done to troubleshoot:

  1. reboot
  2. did the manual update install
  3. tried on two different computers
  4. at one point, I was able to get to the point that I could create a new, test file but that would not continue.
Tagged:
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Comments

  • batstang2000
    batstang2000 Member ✭✭✭

    There is definitely something wrong this morning. Mine took 10 minutes to complete and then give me errors on 90% of my accounts.

  • JamesU
    JamesU Quicken Windows Subscription Member ✭✭

    Same for me - took 10 minutes to do One Step Update and then reported a failure on all my banks. Seems like no clear way to 'escape out' or stop the One Step Update and you have to wait it out.

  • ATLuser
    ATLuser Quicken Windows Subscription Member ✭✭

    One Step Update is hanging / freezing. I was forced to log out of my Quicken ID and then resign into my Quicken ID in order to reopen my Quicken file.

    Now my One Step Update is freezing and I have to close the file by using Task Manager.

    This issue is on Quicken for Windows 11

  • Jonathan Mo
    Jonathan Mo Quicken Windows Subscription Member ✭✭
    edited September 24

    Today I was asked to log onto Quicken.com when my file opened. I finally was able to log in. When downloading transactions, it keep hanging up so I have to manually end task. It downloaded Vanguard but no other banking. I have Chase, Amex, Barclays.

  • jerrydoyle62
    jerrydoyle62 Quicken Windows Subscription Member ✭✭
    edited September 24

    Me too. Just did an Update to Quicken and then it started to freeze during Processing Data.

  • Brice Glende
    Brice Glende Quicken Windows Subscription Member ✭✭✭

    One step update reported a CC-501 on Lending Club Bank.

    This just started today.

    I'm using quicken premier R64.29.

  • Brice Glende
    Brice Glende Quicken Windows Subscription Member ✭✭✭

    One step update reported a CC-501 on Barclays

    I'm using quicken premier R64.29.

    This just started today.

  • Tammy Borgnis
    Tammy Borgnis Quicken Windows Subscription Member ✭✭✭
    edited September 24

    I am getting a CC-501 when trying to download my credit card transactions from Elan this morning. This was working fine yesterday. Please fix it.

    I am on version R64.29.

  • KarCha
    KarCha Quicken Windows 2017 Member ✭✭

    When I tried to open, update failed and I was told to sign out and log in as a different user. When I try that using my original sign in info, I get a sign in failure. I guess the problem is not with us?

  • owl1161
    owl1161 Quicken Windows Subscription Member ✭✭

    This morning I received CC-501 error on all bank/credit card accounts except for one credit card account. I also have another credit card and checking account with the same bank that did receive the CC-501 error. The Update Summary for the successful account shows 8/20/2025 9:05am, today is 9/24/2025. What's going on with the one step update? Yesterday was just fine.

  • Tammy Borgnis
    Tammy Borgnis Quicken Windows Subscription Member ✭✭✭
    edited September 24

    I am getting a CC-501 error this morning trying to update my student loan account balance. Please fix it.

    I am on version R64.29.

  • Bob6
    Bob6 Member ✭✭✭
    edited September 24

    Me too. Same as jerrydoyle62

  • Rob
    Rob Member ✭✭✭
    edited September 24

    Same here. The OSU finally timed out and I got a CC-501 error on all my accounts. Closed and reopened Quicken and tried again and it is still doing the same behavior.

  • Thomas Hyzy
    Thomas Hyzy Member ✭✭
    edited September 24

    I'm using the same version of Quicken on Windows 11, getting the same error for Schwab, Key Bank, Ally and Citibank (basically everything, nothing is updating). I assume it's a Quicken server error that will be corrected shortly.

  • Monte Washburn
    Monte Washburn Quicken Windows Other Member ✭✭
    edited September 24

    Today (09-24-2025)

    I received CC-501 error on all bank/credit card accounts.

  • mrzookie
    mrzookie Member ✭✭✭✭
    edited September 24

    Started this morning 9/24/2025. Have to end process using task manager. Worked fine yesterday.

    Anyone else?

  • Andy G.
    Andy G. Quicken Windows Subscription Member ✭✭
    edited September 24

    Same here…was working fine Yesterday….worked for Provident Bank and Wells Fargo but hanging on Fidelity, Discover, Chase, Charles Schwab, and Amex

  • DisplacedHoosier
    DisplacedHoosier Quicken Windows Subscription Member ✭✭✭✭
    edited September 24

    Same issue here. Hangs for a number of minutes and then gets CC-501 errors.

  • fjsingel
    fjsingel Quicken Windows Subscription Member ✭✭✭
    edited September 24

    Same problem here, most, if not all, of my accounts are getting CC-501. I just updated to R64.29 in Windows 11.

  • mrzookie
    mrzookie Member ✭✭✭✭
    edited September 24

    Yup, here too.

  • Pedro504
    Pedro504 Quicken Windows Subscription Member ✭✭✭
    edited September 24

    My habit is to look for issues before I start Quicken each day.

    Thanks for posting here.

    You Don't Have to Have a Point, To Have A Point

  • fab5friend
    fab5friend Quicken Windows Subscription Member ✭✭
    edited September 24

    Same for me. CC-501 on all my accounts.

  • Toddrg
    Toddrg Quicken Windows Subscription Member ✭✭
    edited September 24

    Same here

  • bUU
    bUU Quicken Windows Subscription Member ✭✭
    edited September 24

    For me it was a matter of letting the patch get applied… it took about 15 ? minutes. That got me past this issue, but now I'm getting CC-501 for Fidelity. This cut-over isn't going well.

  • ksm
    ksm Member ✭✭✭
    edited September 24

    Same here. Task Manager couldn't even close it. Had to restart my computer.

    Tried again. Eventually finished … sort of. Fidelity updated, but every other account gives me the CC-501 "unknown error" notice. 4 accounts at 3 different financial institutions.

    Still using zzz-Fidelity Investments - DC.

    Still on Windows 10. Quicken Classic Deluxe.

    Quicken Deluxe user since 2007, Windows 11

  • Gary Chav
    Gary Chav Member ✭✭✭
    edited September 24
    https://community.quicken.com/discussion/comment/20511278#Comment_20511278

    Same here!

  • SMT2
    SMT2 Member ✭✭✭
    edited September 24

    Same here. Affect all accounts with EWC/EWC+ connection. DC connection works fine.

  • mnml0
    mnml0 Quicken Windows Subscription Member ✭✭✭
    edited September 24

    Yep. On the second try, OSU eventually completed with EWC+ accounts throwing CC-501.

    QW27.1.64.30 Windows 11 Pro 24H2

  • bUU
    bUU Quicken Windows Subscription Member ✭✭
    edited September 24

    EWC+ includes Fidelity, yes? If so, it just takes a while to get to the point where it gives up and provides the CC-501 error.

  • mjonis
    mjonis Quicken Windows Subscription Member ✭✭✭✭
    edited September 24

    Most of mine were OK, but Ally Bank and Broadview Credit Union continue with the error. Given there's a few new posts today (various FI) with the CC-501 it's probably a quicken/intuit server issue, IMO. Not seeing any global DNS Denial attacks or anything in the news (ie: major "thing" goes down on the internet, everything slow/borked, etc.)

This discussion has been closed.

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