Reconciling Fidelity investment accounts: shows incorrect $0 online balance

Question

I recently set up Fidelity with Quicken Connect (EWC+) on Mac.

I see there is an option to Reconcile, and it uses the online balance.

The only place I have found where I can see what Quicken for Mac thinks is the current online balance at Fidelity, is in this Reconciliation window. (QWin shows it if you click a Cash Balance link below the register, but that doesn't seem to exist for QMac.)

The problem is that for most of my Fidelity accounts, this reconciliation indicates incorrectly that the online balance is $0. However, I can see on the Fidelity website the correct online balances (which match my registers).

Is Fidelity passing the wrong online balance to Quicken?

[Edited-Readability]

Quicken Alyssa · Answer

Hello @qudtp,

Thank you for providing additional details.

I do see the distinction and agree there is some indication that the accounts were previously Direct Connect. I hope the issue gets resolved quickly for everyone affected.

Thank you!

qudtp · Answer

Yes. Maybe with a very slight distinction. I use Direct Connect for Fidelity with Qwin, and moved that file to the Mac in August - and finally set up a brand new connection from it to Fidelity a few days ago. I guess you could say these Fidelity accounts were previously set up with direct connect, though never exactly so on the Mac. Still there must be something in the database that I moved to the Mac that indicates the previous direct connect setup.

I've bookmarked issue.

Thanks!

Quicken Alyssa · Answer

Hello @qudtp,

Thank you for sharing your experience and providing those details. I am happy to help.

We do currently have a Known Issue for $0.00 balances with Fidelity. It sounds like this is what you are seeing. Is that correct?

If so, you can bookmark the alert by clicking the ribbon icon in the top right of the thread to stay updated on any progress.

Hope this helps!