One Step Update crashing Qkn

ksm

Opened Quicken Windows this morning and requested One Step Update. Qkn crashed.

Restarted and requested OSU again. Qkn started synching Qkn and Qkn Cloud, which I have OFF. That hung up and I finally had to quit Qkn via the Task Manager.

Restarted and requested OSU again. Downloaded okay.

Quicken Alyssa

Hello @ksm,

Thank you for sharing your experience with us. I am glad to hear you were able to download.

I do have a couple of things we can check.

• Where is your file located?
• Is your file being synced/backed up by any third-party services like OneDrive, Carbonite, Dropbox, or Norton?
• Was this the first time this has happened?
• Did you have anything else ocurring at the same time, like pending Windows updates?
• When Quicken crashed, did it produce a BugSplat report?

Let's start with that and we can go from there.

Looking forward to your response.

ksm

File located on my computer.
No sync that would affect Quicken. Do not use any of the services you mention.
Unfortunately, OSU will crash on occasion. I just ignore it and restart. Don't recall seeing the sync issue which is why I made this report.
Nothing else going on with my computer at the time other than my checking email.
No report generated.

I did a validate a week or two ago. No issues noted.

Quicken Alyssa

Hello again @ksm,

Thank you for following up with those additional details!

Please check out this Support Article that covers Quicken crashing with One Step Update, and apply the steps and suggestions therein.

Let us know if this resolves the issue you have been having or if you need further assistance.

Thank you!