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Quicken Bank and financial institution connections

rusfr

I have been a Quicken customer for over thirty years. I am using the subscription-based, current version of Quicken for Windows as well as on my iPhone. My problems started sometime in mid-September 2025. I am no longer able to download any transactions from Bank of America either from the bank's website or by using Quicken one step update. I contacted support for help on several occasions. They rebuilt my account and went through hours of trying different remedies, all producing no results. I now can no longer add any bank accounts or do any downloads from bank account websites or through Quicken. At this point, Quicken becomes USELESS to me. My issue was escalated in early October. Ticker number 11987680

Each time I call, I get “ They are working on it” nothing more. As I browse the message boards I find that I am not alone. The same scenario is repeated over and over again with different financial institutions. What is going on at Quicken? Why don't we get any answers? It seems like Quicken has become an antiquated platform in today's financial world. I have loved using Quicken over the years, but if these issues can't be resolved, Quicken becomes useless as a financial tool.

Frank R

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Comments

Quicken Alyssa

Hello @rusfr,

Thank you for taking the time to share your experience. I’m sorry for the frustration and inconvenience you’ve been facing, and I completely understand how disruptive this must be.

Please know that this issue is still actively being worked on by our teams. While I realize that’s not the immediate resolution you’re hoping for, I want to reassure you that as soon as a fix is in place, you will be notified via email.

I’m sorry that there’s not more I can do at the moment, but I truly appreciate your patience and understanding as we work to get this resolved.

Thank you.

[CTP-12754]

donpercy

Me too. After mid-October I was unable to connect or add any financial account. Both my accounts are unable to add or download from all credit card agencies that I have used for many years. More than two hours with the Quicken staff resulted in many changes to my Quicken accounts without any success in achieving the previous finance connections. Their final response was that there is something wrong with my computer and not their system.

donpercy

Has anyone suggested any workarounds?

Quicken Alyssa

Hello @donpercy,

Thank you for adding to this discussion.

I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!