Data Corruption After Updating to Win 11

Radiohawk

Hi, a financial institution's data has a gap between backup done prior to the computer being (clean install) updated to Win11. I believe a 2nd account is missing data…

I think part of the issue came from when events occurred… Backup done in July… clean install done by a professional in August… didn't get the computer back until September, and installed Quicken today, hence maybe a gap in data for both institutions…

First institution (GESA Credit Union) has 6 accounts… 2 of those have incorrect totals, 1 of which is a CC - which went through a back-end provider change by the institution during this same time frame. Second institution Costco branded CC via Citibank) is a CC account only with again, incorrect totals.

GESA shows an error message CC-506, and Citi Cards "is experiencing connection issues"

My best guess cure if it's possible, would be to retain the settings, descriptions, layout, etc, but delete the backup data… have Quicken download the data available from the institutions and move forward from there.

Backup was on Win10 - don't know how to find what version it came from… currently on Win11 Home and Quicken is version R64.30 build 27.1.64.30

Thoughts?

[Edited-Readability]

Quicken Alyssa

Hello @Radiohawk,

Thank you for sharing your experience, and I am happy to help.

After reviewing your connections internally, I am not seeing any errors for Citi Cards or Gesa Credit Union. Are you still experiencing the errors you mentioned as of today?

If you suspect damage occurred to your file, and you think you know when it happened, the easiest solution may be to restore a backup from before the issue occurred.

If you don't feel that is a feasible option, you can start fresh in a new file; however, a new file will not have anything you have previously customized or set up in your original file.

Another option is to copy the file you suspect to be damaged and validate it. Instructions on how ot do this can be found in this Support Article for advanced troubleshooting.

You can then fill in the gaps in transactions either by reconnecting the accounts(depending on how much transaction data the bank sends) or using QFX/CSV files(if available).

Let me know what you decide.

Hope this helps!