Error message, telling me to reconcile downloaded transactions. There are none.

treasur2

CC was canceled by the bank. Assigned a new CC number.

I created a new cc, transferred the last entry from CC old to the new. All went smoothly

New cc is reconcilable. Several cycles now. downloads and/or imports work fine.

What have I tried?

1. account details, general tab, old cc has new cc account number in the acct number field. Have tried to delete. takes data input. close. open. The problem reappears.
2. Try to "deactivate. Get a warning to reconcile 1st. Can't. No transactions.
3. Reset account. Same error telling me to reconcile transactions first. There are none.
4. Close account. Warning on closing. Accept all transactions. Not closed. Registry still accessible.
5. logged off/on
6. rebooted the computer, and launched Quicken. The problem remains.
7. Validated file. No problems.

Suggestions? I've been reading others' problems of the same nature. No go for me.

Quicken Alyssa

Hello @treasur2,

Thank you for sharing your experience and all the steps you have taken to try and resolve this issue.

I do have some follow-up questions for you.

• Where is your data file located?
• Is your file being backed up/synced by any third-party services like Carbonite, OneDrive, or Dropbox?
• Do you have automatic entry turned off for this account?

If you do have auto-entry turned off, let's try turning it on. To do this:

1. Go to Tools.
2. Select Account List from the menu options.
3. Click the Edit button next to the account in question.
4. Click over to the Online Services tab.
5. You should see Automatic Entry: Off, in blue. Click on this and turn it on.
6. Run a One Step Update. Did new transactions come in?
7. You can turn automatic entry back off if you would like.
8. Try Reconciling again.

Let me know how it goes!