Repeated 2FA Authentication required for downloading from Tower Federal Credit Union

Question

Good Morning,

For the past week, every time I connect to Tower Federal Credit Union to download transactions, they require me to complete their SMS/phone call multi-factor authentication step. It seems as though Quicken's ability to bypass this step is broken. Is there another way to let Tower FCU know it does not need this step every time?

Thank you.

[Edited-Readability]

Quicken Alyssa · Answer

@morebikethanman,

Thank you for contacting the bank and following up with those additional details.

Please contact Quicken Support directly for further assistance. They have access to tools we don't have from the Community, and they can help process an escalation if needed.

Thanks again!

morebikethanman · Answer

Thank you for the suggestion.  I contacted Tower and the specialist could not identify a change made in the last week that would account for this new behavior.

Quicken Alyssa · Answer

Hello @morebikethanman,

Thank you for checking those settings and following up.

I still think it is worth giving the financial institution a call, as they may be able to provide more information on their MFA requirements. If they are unable to assist, please contact Quicken Support directly for further assistance.

Thank you!