Stalls when signing in, or shutting down?

jeskickin

For a couple of weeks now, I have had a frequent issue with Quicken Classic for Windows lagging when opening and shutting down. During entries and paying bills etc. it is normal.

At first, I was lost because about that same time, Windows 11 introduced 25H2, and my ISP did an update all at the same time. After talking to my provider, they tested and confirmed things were normal on their end of it.

After diagnosing Windows as much as I could, I found out that when disconnected from the Internet, Quicken works fine, even better than it had prior. However, when logged into the Web, the symptoms all come back. After more research, I saw where 25H2 had a glitch where applications relying on certificate-based authentication had a problem, so I tried Microsoft's temporary fix, but it offered no remedy to my situation.

So, if anyone out there has had this issue and found a fix, I would love to hear from you.

[Edited-Readability]

Quicken Alyssa

Hello @jeskickin,

Thank you for sharing your findings with us. This is an interesting one.

Great job narrowing it down to find the root cause! Given that you have found it to be a Microsoft issue, I would suggest calling their support line to see if they can help with this.

Maybe others who have experienced the same will chime in.

jeskickin

Actually, it is very much still inconclusive. As I stated that their fix did not fix my problem which should tell us it is not related to the issue reported on Microsoft's site. Think about this, I can pay bills and do other functions while in the app, but why does it frequently take up to a minute or two to open, or shut down? The two times it would be most logically connecting to Quickens servers

mshiggins

@jeskickin please see if the solutions in this discussion resolves your issue:

https://community.quicken.com/discussion/7964752/quicken-very-slow-to-open-and-update-almost-unusable

jeskickin

I read the post, and checked my DNS setting, and while I am running wifi on this PC, it was configured to auto.

Thanks for the input!

Quicken Alyssa

@jeskickin,

Thank you for following up.

Given the information you have provided, I still think it is worth contacting Microsoft Support to see what insights or assistance they can provide.

Thanks again.