I have a 'check' transaction listed in the Online Center windows-Payments tab to be sent to my bank (PNC) via direct connect. The transaction has the usual '- - - - ' in the check number field. When I do the Update, the result is that NO check number is assigned (as it is supposed to be), and the check number field is still '- - - -'. During the update process, the update window displays the usual sequence: e.g. Waiting…. Complete. No check numbers are assigned.
I called the bank, and they said 'not their fault' talk to Quicken. Called Quicken a week ago…It is a known problem and they 'are working on it' and will contact me when it's resolved. Called today, 6 days later, still 'working on it.' For a problem of this magnitude, a week-plus delay is unacceptable. I asked about dropping back to the previous version, 'not an option/will not work.'
Anyone else experiencing this problem?
Does anyone know of a patch/workaround (besides sending out handwritten checks or paying at the recipient's website)?
In an attempt to resolve it, I cleaned my DB files, did a complete backup, de-installed, then reinstalled a fresh current version of Quicken, tried the update, and no joy.
I also deleted the pending transactions, cleaned the DB file, did a backup, imported into a new version of Quicken, entered 1 new transaction, updated and….still no joy.
Grrrrrr
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