Scheduled Reminders issue

mjcjyk

I am having a problem with scheduled reminders. Like this person had back in 2022 -

Problem with scheduled reminders — Quicken

It seems the issue is still there. Attached is a screenshot of my income reminder showing up multiple times on the same day. I have done everything that was recommended to do but still an issue.

scheduled reminders.jpg

My version os Quicken is Classic premier. version R64.35 build 27.1.64.35

Quicken Alyssa

Hello @mjcjyk,

Thank you for sharing your experience and letting us know what you have tried so far.

I do have some follow-up questions for you if that's ok.

• Where is your data file located?
• Is your file being backed up/synced by any third-party services like Dropbox, OneDrive, or Carbonite?
• Do you have more than one scheduled reminder?
• If so, is this happening with all of them?
• Have you tried deleting one of these reminders and re-adding it?

Something we can try is validating your file.

To do this:

1. Go to File.
2. Select Validate and Repair file…
3. Check the first box for Validate file.
4. Click Ok.

Once that is done, check to see if it still resets to $0.00, and let me know how it goes.

Thank you!

mjcjyk

Hi Alyssa,

• Where is your data file located? - file is located on the local drive
• Is your file being backed up/synced by any third-party services like Dropbox, OneDrive, or Carbonite? - no
• Do you have more than one scheduled reminder? Yes,
• If so, is this happening with all of them? - It happens to most of the scheduled reminders
• Have you tried deleting one of these reminders and re-adding it? - Yes, I have to do this multiple times. It is very annoying that I have to constantly do this.

I have run the validate and repair tool several times. Still hasn't resolved the issue.

Quicken Alyssa

@mjcjyk,

Thank you for following up with those additional details.

Can I have you reset your cloud data and then see if this issue persists?

To reset the cloud data:

1. Go to Edit.
2. Select Preferences.
3. Click on Mobile & Web.
4. Click Reset your cloud data, in blue.

Wait for the reset to finish, and let me know if the issue with reminders continues happening.

Thank you!

mjcjyk

I have done the reset. Will see what happens and let you know in a couple of days. If this doesn't resolve the issue I will have to start to look for an alternative application.

Quicken Alyssa

@mjcjyk,

Thank you for following up. Fingers crossed this works!!

Let me know how it goes.

mjcjyk

I did the reset but still the same issue. I turned off the sync and that seemed to have taken care of the issue. I am going leave the sync feature off.

Quicken Alyssa

@mjcjyk,

Thank you for letting us know what worked for you, and I am happy the issue is resolved.

If you need more help, don't hesitate to reach out.

Thanks again!