Error Code Discover Bank

dmurad53

Just lost connection with Discover Bank. Error code (FDP-4000). Is this on Quicken's End or Discover's? Getting the error code on Windows and Mac.

reexer

I’m having the same issue since purchasing Quicken two days ago. Non-stop FDP-4000 errors whenever I try re-attempting connecting to Discover bank. This is on iOS and web (both mobile and desktop websites).

dmurad53

Just waiting to hear from Quicken support here.

Quicken Alyssa

Hello @dmurad53 & @reexer,

Thank you both for sharing your experience.

FDP-4000 occurs when Quicken's financial data platform (FDP) is unable to connect to your bank account for recent transaction information. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. We do have this Support Article that covers this error.

The first step is waiting 24 hours to see if it resolves itself. If you continue to get the error after 24 hours, the next step is contacting Quicken Support directly. An escalation may be needed, and they will be able to assist with that.

After reviewing your accounts internally, I can confirm you are both receiving this error, and you have both been receiving it for 24 hours. Please contact support for further assistance.

Thank you!

dmurad53

This has been a problem now for 48 hours

Quicken Alyssa

@dmurad53,

Thank you for letting me know.

I was able to see that you have exceeded the 24-hour time frame. You will need to contact Quicken Support directly for further assistance.

Thanks again!

dmurad53

Contacted support. Seems that the problem has been escalated

reexer

https://community.quicken.com/discussion/comment/20519319#Comment_20519319

Same here — I have an open ticket with support as well. No solution yet.

dmurad53

Seems like every year I have an issue with Quicken and one of my accounts. Must be other people having the same issue with Discover and Quicken.

Quicken Alyssa

Hello @dmurad53 & @reexer,

Thank you both for reporting this issue.

We have a Community Alert for this issue now. Please bookmark it to stay up to date on any changes or progress.

Thank you!

WCK

I'm having the same issue. I waited a few days, then deactivated online services and attempted a fresh set up. It failed. I noticed on the Discover website that I cannot currently download to Quicken manually either. It only gives a CSV or Excel option. I have bookmarked the Community Alert.

dmurad53

[Removed - Rant]

Charles B McDermott

This problem started for me on October 28. I have now contacted Discover Bank customer service. They pointed me back to Quicken. I explained that Quicken had already escalated my support request to their internal tier three support. I further explained that it was now time get the attention the right person(s) at Discover Bank. I recommended to Discover customer support that this issue should be reported upstream through their support structure. I worked tiers 1, 2 and 3 technical support for years before becoming a technical support manager on a 14K seat wide area network. I know how this works.

dmurad53

Thanks for your insight and efforts

Quicken Alyssa

Hello All,

Thank you for adding to this discussion.

This is still a Known Issue, and we currently have no ETA for resolution. Please bookmark the alert to stay up to date on any progress/changes as they arise.

Thank you!

Mr.Bill

I have been having an issue with connecting to Discover Bank since the beginning of November. On November 1st, my connections were broken to numerous financial institutions. I was able to fix all by doing a reset of the account except for one - Discover bank. In the case of Discover, the connection no longer exists and I have an option to "Set up online" in the account menu. When I do so, I enter my credentials and see that Quicken is attemptingto connect with Discover but then get the error code message CC-501 Oops, we're having a problem.

Since this is different than the error code shown in this thread - FDP-4000 - I'm wondering if the underlying issue is the same or I am actually experiencing a different issue and need to contact Quicken support?

Thanks, Bill

Quicken Alyssa

Hello @Mr.Bill,

Thank you for adding to this discussion.

After reviewing your connections internally, I can confirm that you are getting the FDP-4000 error with Discover Bank, which is what the alert covers. You can follow the alert/known issue linked above.

Hope this helps!

Mr.Bill

Thanks!

WCK

I believe that I used to be able to manually download transactions from the Discover website into Quicken format. Discover told me that they don't support Quicken downloads from their site any longer. I'm hoping that Quicken will be able to resolve this on their end. I NEVER want to go back to entering transactions by hand again. Quicken has spoiled me.

Quicken Alyssa

@Mr.Bill,

You are most welcome.

@WCK,

I, too, hope we can get this resolved quickly for you all. I wouldn't want any of you to have to enter transactions manually either.

Thank you both for chiming in.

reexer

Is there any update to this issue's ETA? I have had this issue since the day I bought Quicken Simplifi on October 30. I haven't been able to use my own bank account with this product for 100% of the time I've owned this product. Thankfully, I have a refund valid until November 30, which I'm about to just cash in and move to a different app. Completely unacceptable to have this sit for over two weeks.

Quicken Alyssa

Hello @reexer,

Thank you for adding to this discussion.

No, there is currently no ETA on the resolution of this issue, and I am sorry to hear that this has been your experience since you purchased. Our teams are actively working on this. To stay up-to-date on any progress/changes, please bookmark the alert.

For help/guidance with Quicken Simplifi, you can post here. There are separate Communities for Quicken Classic and Quicken Simplifi.

Hope this helps.

WCK

I received an e-mail from quicken@mail .quicken.com with this update.

Your Discover connection is getting an update.
Quicken has partnered with Discover for a faster, more reliable connection. We are putting the finishing touches on the new connection now, but when we finish, you can expect fewer download errors and more reliable service—all through a more secure connection. You don’t need to do anything now. We’ll start notifying you within the next 30 days when it’s time to make the switch.

Charles B McDermott

I just (re) added three existing Discover Bank accounts using the feature that preserves existing (historical) account data while downloading three weeks of transactions. I am reconciling these account/records. I'll let you know if what I down loaded from Discover Bank is accurate with what really happened with my Discover Bank accounts.

Palace

As @WCK mentioned above. I've also received same Email from Quicken. I don't know, just speculating, but could be once Quicken and Discover complete 'finish putting on the new, improved connection'; this will solve most of the above mentioned problems? 🤷 Only thing I wonder about, Quicken says wait about 30 days, then it's time for us customers to make the 'switch'. How do we do the 'switch', guess Quicken passes along that information when the time comes for us to 'Do The Switch'? 🤔🤣

Charles B McDermott

Wait 30 days!!! Can Quicken technical support validate the "Your Discover connection is getting an update." message?

Mr.Bill

FYI - My Discover account did reestablish the connection this morning and all data downloaded was complete with no issues.

Thanks!

Quicken Alyssa

Hello All,

Thank you for adding to this discussion.

I am happy to hear that some of you were able to reestablish your connection today. I can confirm that the email was from Quicken.

Discover is preparing to transition to a new connection method called Express Web Connect+. The change will be optional at first, but all users will eventually be moved to the new connection. We’ll share more details as they become available. You may also start seeing related prompts in your Quicken software.

Hope this helps!