One Step Updates still not working

wrens

One Step and Individual updates are not working for AAA Visa, Discover Card and others. This started last week. I spoke with customer care and they indicated that the problem was something they have to solve. it is still not working and Discover Card not working was new as of today. I am using desktop version R64.35 Build 27.1.64.35 on Windows.

NOTE - the error returned is CC503 indicating bad userid/pwd but that is incorrect. I can connect via the link on the top of the reset account page with the same information (as well as directly via the webpage for the accounts).

Quicken Alyssa

Hello @wrens,

Thank you for sharing your experience.

After reviewing your connections internally, I am not seeing the FDP-503 on our end. The issue you are having may be related to this Community Alert we have reopened.

Check it out and bookmark it to stay up to date on progress/changes.

Thank you!

wrens

I tried the reset as advised under the referred community alert. I am still getting a CC-503 when connecting to AAA Visa at comenity.net. I have not retried Discover Card.

Quicken Alyssa

@wrens,

Thank you for following up.

A CC-503 error occurs when your financial institution tells Quicken that your login credentials are incorrect.

Please review this Support Article and apply the steps therein. If the steps do not resolve the issue, please contact Quicken Support directly for assistance, as further investigation and possible escalation may be necessary.

Thank you!

wrens

I did all that you mentioned and re-contacted quicken support again yesterday. Now I am getting a CC-929 error. I did the recommended log-out and back in to quicken and still have the CC-929. This is getting beyond frustrating into the UNACCEPTABLE realm.

Quicken Alyssa

@wrens,

Thank you for following up.

After reviewing the tickets from your interaction, it appears that the CC-503 errors with Commentity and Discover were escalated. Further communication for that escalation will be through email, so keep an eye out for that.

As for the CC-929, the ticket mentioned that it was resolved while you were on the phone with support. Has this returned?

I can also see that it looks like you have FDP-350 with Chase. If you would like help with that one as well, please start another thread, and I will be more than happy to walk you through those steps.

Looking forward to your response.

wrens

Still Waiting for resolution on CC503. I tried a few other things including creating a new quicken file and trying to add the accounts there - Same issue. I also deleted my save passwords - same problem. This is getting quite frustrating to have to enter all transactions manually.

Quicken Alyssa

@wrens,

Thank you for updating us, though I apologize for the frustration.

I checked on your escalation and can see that it is still actively being worked on. Unfortunately, I cannot provide an ETA as to when it will be resolved.

Do keep an eye on your email for communication from the team working this issue on your behalf.

Hope this update helps!