Why am I unable to link Quicken to my business checking account?

Robert Ball

I want to download checking account transactions from my checking account. I have done this often over several years. Now, the account is not syncing with Quicken. I am able to do online banking and my bank says the problem is within Quicken. How do I correct this?

UKR

Please provide more details.
• What edition level (Starter Edition, Deluxe, etc.), year/version and release of Quicken (R xx.xx or R x.x.x) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
• US, Canadian or other international version of Quicken?
• Is your subscription still active? Or is it expired?
• What version of Windows or Mac OS are you using?
• What error codes, error messages, symptoms do you get?
• What bank(s) are you having issues with?
• What account types (checking, savings, etc.) are you having issues with?
• How frequently do you download using One Step Update or "Update Now"?
• Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
• What have you tried so far to resolve the issue?