Why does Quicken require me to reauthorize my Fidelity accounts every time I synchronize?

marciaearle

Every week when I perform one step update (for the past month or so), I have had to reauthorize my Fidelity accounts. Why can't I do this just once? Why does it happen every time?

Quicken Alyssa

Hello @marciaearle,

Thank you for sharing your experience and posing this question.

Having to reauthorize your accounts every time you do a One Step Update is not the expected behavior. One thing we can check for is hidden accounts that could be causing this.

Basically, you just want to see if you have any old/hidden Fidelity accounts. If you do have some, you would want to verify that they are deactivated. Once they are all deactivated, update your accounts and see if you are still prompted to reauthorize.

Let me know how it goes!

Quicken Alyssa

Hello @marciaearle,

Thank you for sharing your experience and posing this question.

Having to reauthorize your accounts every time you do a One Step Update is not the expected behavior. One thing we can check for is hidden accounts that could be causing this.

Basically, you just want to see if you have any old/hidden Fidelity accounts. If you do have some, you would want to verify that they are deactivated. Once they are all deactivated, update your accounts and see if you are still prompted to reauthorize.

Let me know how it goes!

marciaearle

Thanks! I found an old account with less than $1 in it and deactivated that. Seems to have solved the problem.

Quicken Alyssa

@marciaearle,

Thank you for returning to let us know your findings.

I am glad the issue has been resolved. If you need more help, don't hesitate to reach back out.

Thanks again.