Long UI delays with new Bill Pay?

Question

Using Quicken Classic R64.35, a couple of months after Quicken moved to new bill pay provider.

I'm having the same issues as many others with bills not updating etc, I submitted a report on this and I assume these issues will be fixed eventually.

But my biggest issue is that the whole Bills and Income section now introduces long product delays!  If I click the Bills and Income tab at the top, that section doesn't even appear for a couple of minutes, and then when it appears the UI is frozen for a couple of minutes more.  Then any time I enter a payment or do anything else, it freezes again.  It can take 30 minutes to do a few simple tasks because it freezes at every step.

This is super frustrating.  I submitted a bug report, but is anyone else having this problem?  Anyone had any success solving it?

Thanks!

Quicken Alyssa · Answer

@mikejng,

Thank you for following up and letting us know what steps you took to resolve this issue. This information could be helpful to others experiencing similar problems in the future.

It sounds like there is some issue specific to the first computer causing the issue. Happy you got everything working on the second computer! If you need more help, don't hesitate to reach back out.

Thanks again!

mikejng · Answer

Hi, I moved the data file and tried a number of things, but nothing seemed to help.  What finally solved this slowness problem was moving the data file to a completely different computer, and then validating it as you suggested.

Quicken Alyssa · Answer

@mikejng,

Thank you for following up!

Yes, please move the file. The default location is C:>Users>username>Documents>Quicken, and this is where we recommend keeping it to prevent possible damage to the file.

After moving the file, it would be a good idea to validate it.

To do this:

* Go to File.
* Select Validate and Repair file…

* Check the first box for Validate file.
* Click Ok.

Once that is done, you can close Quicken. Wait a few seconds and then reopen it. Check to see if the issue is still present.

Let me know how it goes!