Failure to add a new Citi credit card (in MAC Quicken subscription)

pheath@

I tried multiple times today to add a new Citibank Mastercard to an existing account (a second card to the existing one). It starts down the process, by asking me to login to Citibank. I log in and I get a screen from Citi saying: Incomplete Registration Your new Citi® credit card registration process is incomplete. Please sign on to Citibank Online to complete the registration. Okay, so I sign on to Citibank successfully and poof nothing happens. I click on Quicken and it is still displaying the "Opening your browser…" popup window, and waiting, and waiting…. Any idea how to resolve this? Anyway, I went back to Quicken and added the new card and entered all the transactions manually until I can convince Quicken to add the card and synchronize with it. BY THE WAY, this is not supposed to happen at all. I had previously clicked the boxes to authorize Quicken to synchronize with the first Citi card and any NEW cards that I added later. Obviously, this feature is NOT working. Quicken support, please note!!

Quicken Alyssa

Hello @pheath@,

Thank you for sharing your experience.

After reviewing your connections internally, I am not seeing any errors, so that's a good thing.

What I understand from your post is that you are going through the process of adding this account to Quicken. You are following the prompts, and Quicken redirects you to your bank's website. Once you sign in and authorize accounts, you are not being redirected back to Quicken, so you can add the account. Is this correct?

If so, I have some things we can check and try.

• Please disable any pop-up blockers you have in place.
• Try using a different web browser. Avoid using Brave/DuckDuckGo, as those have been problematic for others.
• Disable any VPN/Antivirus/Firewall you are running.
• Where is your file located?
• Is your file being synced/backed up by any third-party services like OneDrive, iCloud, or Dropbox?

Let me know how it goes.