"Cloud Account Not Found" popup again. Went through the reset process but still persists. Any new guidance?
Hello @David Bockstanz,
Thank you for sharing your experience.
I have some follow-up questions for you.
Looking forward to your response.
@David Bockstanz,
Thank you for following up with additional information.
Can I please have you move your file off of iCloud and the iCloud sync/backup? Using your active data file while it is stored externally, or allowing your active data file to be accessed by a sync/backup, can cause data file damage.
Please, also make sure you are using the application icon to open Quicken, as opening a file instead reverts back to a previous version of the file, which would cause the prompt you are seeing to occur.
Once the file is moved, acknowledge the prompt and allow the reset of the cloud. Let me know if you continue getting the prompt after this.
Thank you.
We haven't heard back from you in a while. Do you still need assistance?
Thank you!
Hello again,
Checking in once more before this thread is closed.
Let us know if you still need assistance.
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
