Transactions updates are hanging

dortmeyer

I am no longer able to update transactions from Bank of America, or United Mileage Plus, or Everbank. It just hangs and I have to kill the process. I'm also having problems with my Fidelity Netbenefits account. It is asking me to reauthorize but but it won't let me add the new account. It hangs. What is going on?

dortmeyer

The last downloads in these accounts were "Express Web Connect+". My other accounts where updates work are "Direct Connect" (e.g. TIAA),

Quicken Alyssa

Hello @dortmeyer,

Thank you for sharing your experience.

In some circumstances, Quicken for Windows may start to slow down, freeze, or crash during the One Step Update process. While the actual cause of the performance dip or crash can be difficult to isolate, we do have a list of possible fixes and troubleshooting steps to try.

Please review this Support Article and apply the steps therein.

Let me know how it goes.

Quicken Alyssa

@dortmeyer,

Just checking in, we haven't heard back from you in a while.

Do you still need assistance?

Thank you!

dortmeyer

yes I'm still having problems with CC-800 errors happening when I do updates on accounts using Express Web Connect. This is associated withTicket # 12141456

Quicken Alyssa

@dortmeyer,

I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!