Windows running installation, quicken.msi not found?

mistele9
mistele9 Quicken Windows Subscription Member ✭✭
edited November 26 in Errors and Troubleshooting (Windows)

My Quicken Classic worked fine yesterday. This morning I tried to launch and Windows runs some configuration and then comes back and says: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Quicken.msi' in the box below.

I did a search on my pc for this file, but nothing comes up. Not sure what to do. I also rebooted and that did nothing. I have Quicken Classic and it's the latest version. Since I can't get into Quicken, I don't know what the version number is, but I just did an update the other day.

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @mistele9,

    Thank you for sharing your experience. I am happy to help!

    One thing we can try is uninstalling Quicken and then reinstalling. If needed, check out this Support Article for steps to uninstall.

    To reinstall your software, you can go to Quicken.com and sign in to the My Account section.

    Screenshot 2025-11-26 at 7.41.58 AM.png

    Once signed in, you can select the Quicken for Windows download.

    Screenshot 2025-11-26 at 7.45.39 AM.png

    Go through the installation prompts, and see if you can now get into your Quicken software without issue.

    Let me know how it goes!

    Quicken Alyssa

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  • mistele9
    mistele9 Quicken Windows Subscription Member ✭✭

    Do you have a link with instructions for uninstalling Quicken on Windows? This link is Mac and I searched but couldn't find the Windows instructions.

  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta

    After opening the link, just above "Overview", the Mac symbol is highlighted in red. Click the Windows symbol to the left and that will bring up the Windows uninstall instructions.

  • mistele9
    mistele9 Quicken Windows Subscription Member ✭✭
    image.png

    I uninstalled and then downloaded quicken. I doubled clicked on the file I downloaded and this is the error I received.

  • mistele9
    mistele9 Quicken Windows Subscription Member ✭✭

    Should I delete the Quicken folder that is in the "Program Files (x86)" folder?

  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta
    edited November 26
    https://community.quicken.com/discussion/comment/20524430#Comment_20524430

    yes

    Adding- If you still have issues installing, read this post describing how to delete folders the normal uninstall leaves behind.

    https://community.quicken.com/discussion/comment/20407732#Comment_20407732
  • mistele9
    mistele9 Quicken Windows Subscription Member ✭✭

    I did I live chat and got it working again. Thanks for your help.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @mistele9,

    Thank you for continuing to follow up and ultimately letting us know you got the issue resolved.

    If you need more help, don't hesitate to reach back out.

    @markus1957,

    Thank you for providing helpful tips and insights. Much appreciated!

    Thanks again!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

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