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Citi Card Transactions Not Downloading

Jeff Han

Running Windows, Quicken Classic Premier - receiving error message "the associated accounts can't update right now. We're investigating the issue" for about a month now. I've deactivated, reactivated, and linked back…still no resolution. Any thoughts

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Comments

Quicken Alyssa

Hello @Jeff Han,

Thank you for sharing your experience with us.

Is this what you are seeing?

Screenshot 2025-11-30 at 10.19.30 AM.png

If so, this is a known issue, and we are currently working to resolve it.

I am curious, what types of accounts are you updating? You could try connecting to a different instance of Citi, like Citi Cards, or Costco Anywhere Visa Card by Citi…

Screenshot 2025-11-30 at 10.26.31 AM.png

Let me know how it goes!

[CTP-14158]

BillB533

Citi Best Buy also doesn't allow online set-up. Issue have been going on for months

Quicken Alyssa

Hello @BillB533,

Thank you for adding to this discussion.

As far as I can tell, there were issues with Best Buy earlier this year, and those have since been resolved. Can you tell me specifically what issues you are seeing when trying to add/update your Best Buy accounts?

Are you receiving any errors?
So accounts update successfully, but no transactions download?
Is the Best Buy account not available to authorize for use in Quicken?

The more information you can provide, the better!

Looking forward to your response!

BillB533

I am able to connect but it tells me sign in has failed. I can sign on to my account through the website so it is not a login issue. Been going on for over two months. People have remoted in and seen the issues happen. If I try it as add account it does take me to login , I authorize and then it fails when it goes back to Quicken. I have an open ticket 12058428

Accounts don't update as they don't connect.

Best Buy account is available to authorize only when choosing Best Buy cards vs default choice in set up online

Quicken Alyssa

@BillB533,

Thank you for following up with that additional information.

I see that you sent in log files, and I added those to the open escalation ticket. This issue is still being worked on. Keep an eye on your email for further communication from the team handling this.

If you need updates or anything else, feel free to reach back out here as well.

Hope this helps!

[CTP-15284]

BillB533

Still not working.

Quicken Alyssa

@BillB533,

Just wanted to let you know I checked the status of the ticket, and it is still open.

It appears you have been in communication with that team since we last talked. Keep an eye on your email in case they reach out.

Thanks again!