Old investment accounts not on Accounts list (including hidden) still show up on my One Step Update

WillyC3

I am getting a "Your Financial Institution Needs an Update" error for these three accounts (all from the same institution) every time I run One Step Update. I have no other active or hidden accounts at this institution. This has been happening for at least a month.

Running Quicken on Window subscription version R65.17, build 25.1.65.17.

Quicken Alyssa

Hello @WillyC3,

Thank you for sharing your experience.

Definitely a strange thing you are seeing. I have some follow-up questions for you.

• Do you use Quicken Mobile & Web?
• Where is your data file located?
• Is your file being backed up/synced with any third-party services like OneDrive, Carbonite, or Dropbox?

One thing we can try is validating your file. To do this:

1. Save a backup.
2. Go to File.
3. Select Validate and Repair file…
4. Check the first box for Validate file.
5. Click Ok.

Once the validation has completed, it will produce a report of anything it has found/corrected. After this, try updating your accounts, and let me know if you still see that financial institution listed.

Thank you.