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Bank of Hawaii Downloads Stopped Working

dborja

I'm getting this message:

"This connection failed, and will not update:

Bank of Hawaii(dborja13) - Error request-body-field (CP_SERVER_ERROR - Expected value should match 'unique authenticationFieldId in credential array')"

I noticed BOH now comes back and is asking whether my account is from Hawaii or Guam/Saipan. I choose Hawaii from the dropdown list and the above message comes up. Apparently, this is an MFA and the bank is not getting the correct response from Quicken although I did choose the correct region.

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Comments

Robhawaii

I have had the same issue for past few days too. I tried updating the connection and received an unexpected error “care code request body field. Cp server error. Expected field should match unique authentication field in credential array”

Quicken Alyssa

Hello @Robhawaii & @dborja,

Thank you both for reporting the issues you are having.

What you are seeing is currently a Known Issue. Our teams are aware and working toward a resolution, though we do not currently have an ETA.

Please bookmark the linked alert to stay up to date on any progress/changes as they occur.

Thank you.

dborja

It's working now! Thanks for fixing the issue

Quicken Alyssa

@dborja,

Thank you for following up to let us know the issue has been resolved.

If you need more help, don't hesitate to reach back out.

Thanks again!