Can't download from Chase

mrkwmsn
mrkwmsn Quicken Windows Subscription Member ✭✭
edited December 2 in Download, Add/Update Accounts (Windows)

Anyone having trouble downloading from Chase? Starting yesterday I got a message that said

"Please wait while Windows Configures Quicken" followed by a message that said

"There are Quicken components currently open. Please close Quicken and try uninstalling again."

I contacted support and the response was there was a known problem with Chase but I don't see anyone discussing.

Is there a global problem with Chase or is it my system? Thanks

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Answers

  • mrkwmsn
    mrkwmsn Quicken Windows Subscription Member ✭✭

    Is there a global problem with Chase or my system? Thanks.

  • Anne Frazier
    Anne Frazier Quicken Windows Subscription Member

    I have the same issue with my bank, not chase. Plus I have the same issue with downloading CC transactions.

    Very frustrating.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Anne Frazier & @mrkwmsn,

    Thank you both for reporting this issue.

    Are you experiencing this when trying to import QFX files into Quicken? If so, this is something other users have been seeing as well. You should be able to resolve this issue by uninstalling and reinstalling your Quicken software.

    If needed, check out this Support Article for steps to uninstall.

    To reinstall your software, you can go to Quicken.com and sign in to the My Account section.

    Screenshot 2025-11-26 at 7.41.58 AM.png

    Once signed in, you can select the Quicken for Windows download.

    Screenshot 2025-11-26 at 7.45.39 AM.png

    Go through the installation prompts, and once you are back in your file, try importing the file again.

    This issue has been reported. If you would like to contribute to the investigation, please go to Help>Report a problem>Send to Quicken, from within your Quicken software, and send over your log files.

    Help>Report a problem.png

    Let me know if you do send them over so I can add them to the ticket.

    If this is not the issue you are having, please provide more information.

    Thank you.

    [CTP-15434]

    Quicken Alyssa

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  • BamaT75
    BamaT75 Quicken Windows Subscription Member ✭✭

    It is not just Chase and seems to have happened with the latest update. I have found that I can import the files by going to File→File Import→Web Connect (.QXF) File and selecting the files I want to download information from. I'll wait for the next update to see if that fixes the problem before I go through the effort of uninstalling and reinstalling.

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