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ONGOING 12/16/25 Bank of America Reconcile Balance Includes Pending Transactions

Quicken Alyssa

We’re aware of an issue where some customers may see an incorrect Online Balance in Quicken when reconciling accounts. This can occur when the financial institution has transactions in a “processing” or pending state that are not included in the data sent to Quicken, causing the online balance to appear higher than expected.

Our current understanding suggests the financial institution may be omitting pending transactions or providing an inaccurate online balance, which prevents reconciliation from completing correctly.

Our teams are aware of and investigating the issue. There is currently no ETA as to when this issue will be resolved.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

Thank you.

[Ticket#12082304/CTP-15397]

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Quicken Alyssa

UPDATE 12/9/25

We don’t have an estimated timeline for a resolution, but our teams are actively working to address the issue.

We apologize for the inconvenience and appreciate your patience.

Thank you!

Quicken Alyssa

ONGOING 12/16/25

This issue remains ongoing, and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!