Citibank CC-501

Virago700cc
Virago700cc Quicken Windows Subscription Member
edited December 3 in Errors and Troubleshooting (Windows)

It's been a while and I'm still getting either a CC-501 or a "Citibank is reporting connection issues, the associated accounts can't update right now. We are investigating the issue

I'm using classic Quicken and I'm on a pc, Windows 11. This problem has been for a while now

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Virago700cc,

    Thank you for reporting the issue you are seeing with Citibank.

    I have seen this in the past and have some steps that other users have reported fix the issue.

    Please do the following:

    1. Run One Step Update (OSU) first to see if the issue resolves.
    2. If the issue persists, close Quicken
    3. Using Windows File Manager to rename the runtime.dat file located at: 
      C:\ProgramData\Quicken\Inet\FILENAME\ where FILENAME is the name of your current Quicken data file, e.g. My Quicken Data 2024 as seen in the image below. There usually is an \Inet\… subfolder for each Quicken data file in existence.
      • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.) image.png
    4. Start Quicken and run One Step Update again to check if the problem is resolved.
    5. Close and restart Quicken to ensure changes take effect.

    📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft's support site has instructions on how to unhide folders.

    Let me know how it goes!

    Quicken Alyssa

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