CC-508 Error Message

KM7516

Similar to the issue I believe Honda Financial is experiencing but with Consumers Credit Union Illinois. Everything was working fine with MFA until the 12/01/25 (approximately). The message indicates there's a new popup or something on the CCU website requires attention. I've logged in and talked with the CCU team there's nothing (new page, page change, terms of service, statement agreement, etc).

Jack

likewise for consumer credit Illinois. started Dec 1. Prior to CC-508 error, since the CCU revised online banking update, my one step update was occasionally interrupted by a request for account validation, but once the validation completed, the one step update also completed.

Quicken Alyssa

Hello @KM7516 & @Jack,

Thank you both for sharing your experiences with us.

@KM7516,

After reviewing your connections internally, I can confirm you are receiving an FDP-108/CC-508 with Consumers Credit Union Illinois. You are correct, this error occurs when your financial institution has added either a new page to its website or a pop-up window that requires your action to bypass it.

Have you had a chance to look at this Support Article that pertains to this error? If not, please check it out and apply the steps therein. Given that you have already spoken with the bank and they were unable to help, please reach out to Quicken Support directly if the steps in the article do not resolve the issue.

@Jack,

Thank you for adding to this discussion. It seems you are aware of some changes that took place for this financial institution, and I appreciate you sharing those.

I am happy to hear that you have been able to get your accounts updated without error.

Thanks again!

danschy

Yep, getting CC-508 with CCU the last couple days. The occasional request for account validation with a 6-digit code (started a while ago) is annoying since fairly often I fail to receive the code, and then I can't get past the Quicken screen waiting for the code. Eventually it times out but that can take MANY minutes. Maybe there is a way to abort that process, but I have not found one.

KM7516

Good morning - The issue magically resolved late yesterday without additional intervention with me. Not sure what occurred to resolve the issue, and I'll align it to "Problem cleared while testing." Thank you.

danschy

Yep, same here, this morning it worked fine.

Jack

I am also able to update my CCU accounts since late yesterday. CCU revealed that there was an outage in their digital banking that was repaired yesterday and I am thankful for that. CCU stated:

"We apologize for the inconvenience, we had an outage within our digital banking associated with Quicken. However, this has been fixed and you should be able to utilize it now.

For faster assistance with your inquiry, please call us at 877.275.2228. "

However, one-step update is still interrupted to respond to a request for account authentication. I have communicated with CCU about this with no success. It would be helpful if someone from Quicken who is familiar with how other institutions avoid this interruption would contact the CCU Digital Banking group and suggest that this interruption be replaced with what other institutions do to ensure security. Its not a "ONE-STEP" Update if it is interrupted with requests from individual institutions.

Thanks.

Quicken Alyssa

Hello All,

Thank you all for adding to this discussion. I am happy to hear reports that this issue has been resolved.

If you need more help, don't hesitate to reach back out.

Thank you!