I am trying to add a PayPal Crypto Account, and I am getting a FDP-4000 error. Any known issues?

Rickd83
Rickd83 Quicken Mac Subscription Member ✭✭
edited December 7 in Download, Add/Update Accounts (Mac)

I am not having any problems with my other PayPal accounts. I have tried a few times with the same error. I know that there have been some FDP-4000 errors with other institutions, but PayPal was not mentioned as one of them.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Rickd83,

    Thank you for reporting the issue you are having.

    You are correct, we do have a Known Issue for multiple banks receiving an FDP-4000. While PayPal is not currently listed, it doesn't necessarily mean the alert doesn't apply, as we have been working to identify all affected financial institutions.

    That being said, I am not seeing the FDP-4000 when I check your connections internally. If you receive the FDP-4000 for more than 24 hours, please contact Quicken Support directly to report the issue. Further investigation and escalation may be required, and they can assist you with that.

    Thank you.

    Quicken Alyssa

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