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Chase Transactions Not Downloading - Update 65.17 Bug

ZQkn

Just read an announcement, 12/9/25, after spending a couple hours for trying to troubleshoot my subject issue, that there is a bug in release 65.17.

What about adding the same message into the program that would be appearing once it is started?
Respect your customers. Also, shouldn't each release be thoroughly VALIDATED before being released to the customers? Isn't software VALIDATION is a golden rule for software designers?

Quicken, watch your product quality and REPUTATION.

Thank you.

☹️

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Comments

ZQkn

The issue still persists after reinstalling the program. Chase checking transactions after 12/8/25 and including the date aren't downloading.
☹️

ZQkn

It started working after I reset the account. The same fix didn't work before reinstalling the program. Let's see what happens going forward.

Quicken Alyssa

Hello @ZQkn,

Thank you for reporting the issue you were having. I am happy to hear that it has been resolved, and I apologize for the inconvenience you experienced.

If you need more help, don't hesitate to reach back out.

Thanks again!

jimlh

ZQkn: what do you mean by "reset the account"?

ZQkn

In the program, follow this sequence:

Get to Actions (a gear in upper right corner of the Register). Click Edit Account Details, select tab Online Services. You will see there options for Reset Account or Deactivate. If Reset won't resolve the issue, i.e., no transactions downloading, Use Deactivate and after that Activate the account again.

Hopefully, you would succeed.

Quicken Alyssa

@ZQkn,

Thank you for providing those steps for your fellow users.

@jimlh,

Let us know if you need more help!

Thank you both!