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US Bank issues (not seeing authorization screen)

raftorres63

Can't find anything on this issue that just started last week. When I attempt to reauthorize my US Bank accounts, it goes to the US Bank website, I can login but then the next screen is blank and it never displays my accounts to chose from and Quicken never times out. What gives?

Now I can't download any of my transactions with that bank. See the attached screenshots.

Screenshot 2025-12-14 151540.png

Screenshot 2025-12-14 151641.png

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Online Banking

Windows

download transactions

US Bank

Express Web Connect+

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The Keeper

Why the Blank Screen Happens

1. Quicken Uses a Bank-Hosted Authorization Page

When you reauthorize, Quicken opens the US Bank website in a browser window to confirm credentials and show linked accounts. Sometimes that bank-hosted page doesn’t fully load — leaving a blank or stuck screen even though you completed the login on the first page. Quicken

This can be due to:

Browser settings blocking content
Pop-up blockers
Cookies/cache interfering
The default browser not being compatible

This blank screen issue has been reported by other users and is recognized in the official Quicken community forums. Quicken

Troubleshooting Steps

1. Try a Different Browser

Quicken relies on your default web browser for the reauthorization flow.

✔ Switch your default browser to:

Microsoft Edge
Google Chrome
(Some users find Edge works best)

Then try the reauthorization again. Quicken

2. Clear Cache & Cookies

Old cookies or stored site data for U.S. Bank can prevent the second page with the account list from loading.

Open your browser’s settings
Clear cache, cookies, and site data
Completely close the browser and restart Quicken

Try the reauthorization again. Quicken

3. Disable Pop-Up Blockers / Privacy Extensions

Even if the login works, the account selection screen may be blocked by:

Pop-up blockers
Privacy/tracking extensions (e.g., ad blockers)

Temporarily disable these for the US Bank site and try again. Quicken

4. Reset or Deactivate/Reconnect the Account

If the above doesn’t work:

In Quicken go to Tools → Account List
Click Edit next to your US Bank account
Go to the Online Services tab
Try Reset Account / Improve Connection
If that fails, Deactivate the online connection
Then reconnect via Add Account → search for U.S. Bank → sign in → link to existing accounts Quicken

Often that clears the stale authentication flow that’s causing the blank screen. Quicken

Note: Always back up your Quicken data file before deactivating connections.

🧠 What’s Changing Behind the Scenes

US Bank and Quicken have recently been transitioning to a new connection method (Express Web Connect+), and if your accounts need that migration you might see strange behavior. The blank screen is often tied to that security upgrade and how the bank serves the authorization page. Open the link below

https://www.quicken.com/support/important-notice-quicken-users-us-bank-accounts-avoid-mistakenly-migrating-direct-connect/?utm_source=chatgpt.com

AFL95

Switching from Google Chrome to Microsoft Edge fixed the issue for me.

Quicken Alyssa

Hello @AFL95,

Thank you for adding to this discussion to let us know what worked for you!

This information could be helpful to other users experiencing the same or similar issues.

We appreciate your contribution!

riedeselck

I have been having the same problem since Saturday (January 10, 2026). While running OSU I was asked to re-verify my credentials with U. S. Bank. After entering them and the 4-digit passcode to sign on, I got a blank screen rather than the screen asking to select which accounts to sync. Quicken deactivated OSU for the accounts.

I’ve done all the steps suggested by The Keeper and have tried using both Chrome and Edge to set up the accounts to no avail.

Evidently this is a known issue. Is there any word from U.S. Bank on when it will be resolved?

Muleman38057

I am new to Quicken and cannot connect to US Bank. Same issue as described by other users. What is the status with US Bank. I did talk with US Bank/Quicken Support and they said this was known issue and to keep checking the forum.

It would be nice to know when to expect that this issue will be resolved.

MDavidson

Nice to know I am not the only one! I spent about 2 hours on the phone yesterday with Quicken/Intuit with no results. Tried 3 browsers, turning off everything. They suggest I uninstall my Avast program, but I have been using it and Quicken for years with no issues. I was trying to add a second credit card from US Bank. The other one worked fine. They said disconnect that one and try adding new account. So now neither work. I keep getting "DNS_PROBE_FINISHED_NXDOMAIN" error message with Chrome and have tried many suggections on how to fix that message.

riedeselck

This is an update to my post from January 16. I was finally able to re-connect U.S. Bank for OSU this morning. It took two tries.

For general information, I am using the Edge browser and am not using a VPN. I did have Norton Internet Security turned on through the entire process, as that has never caused me any problems with either Quicken or the U. S. Bank website.

In the first try, I “enhanced” two aspects of the steps The Keeper outlined. I completely disabled all extensions I use in Edge at the “Settings” page, and I set Edge to allow pop-up’s and re-directs on all sites. I did this instead of only changing these settings for U. S. Bank. In some of my unsuccessful attempts I thought it looked as if the extensions were still active on the sign in pages, even though I thought I had disabled them at the usbank.com level.

I also cleared everything—cache, cookies, site data, etc. for all time.

These actions resulted in accessing the pages that ask to confirm permission for Quicken access and to choose the accounts to be shared with Quicken. However, after selecting the accounts to sync, I received the DNS_PROBE_FINISHED_NXDOMAIN error page that MDavidson received.

I searched online for a solution and got an AI generated response that suggested five possible solutions to the error. The aggregator attributed Microsoft as its source. I have copied them below. My guess is that these suggested solutions are also applicable to Chrome.

Clearing the DNS cache had not worked, so I tried the second suggestion and that one worked.

After closing Quicken, I went back to the Edge settings page, turned all the browser extensions back on, and turned on the pop-up blocker. However, I set www.usbank.com as an exception, allowing pop-ups and redirects on its site.

I have subsequently signed on to Quicken twice and run OSU both times. All is still working well. Fingers crossed this has fixed the problem.

"DNS_PROBE_FINISHED_NXDOMAIN" TROUBLESHOOTING STEPS

1.Clear DNS Cache

Open Command Prompt as an administrator.
Type ipconfig /flushdns and press Enter.

2.Change DNS Servers

Open Control Panel.
Go to Network and Internet >Network and Sharing Center.
Click on Change adapter settings.
Right-click your active connection and select Properties.
Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
Choose Use the following DNS server addresses and enter:
1. Preferred: 8.8.8.8
2. Alternate: 8.8.4.4
Click OK and restart your connection.

3.Release and Renew IP Address

Open Command Prompt as an administrator.
Type ipconfig /release and press Enter.
Then type ipconfig /renew and press Enter.

4.Restart DNS Client Service

Open Command Prompt as an administrator.
Type services.msc and press Enter.
Find DNS Client, right-click, and select Restart.

5.Check Hosts File

Open Notepad as an administrator.
Navigate to C:\Windows\System32\drivers\etc\.
Open the hosts file and ensure there are no entries blocking the domain you are trying to access.

Quicken Alyssa

Hello All,

Thank you for adding to this discussion!

@riedeselck,

Thank you for sharing what worked for you, as this may be helpful to others in this thread!

@MDavidson & @Muleman38057,

If none of the suggestions in this thread resolve this issue for you, I have sent you both direct messages. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you all!

JimInAZ

I've been seeing this problems for several days. I changed the default web browser for Windows 11 to FireFox. That allowed the screen to populate and I was able to continue. Afterwards, I set the default to Edge again.

AllanM

oddly enough, I got the same US Bank head/footer with nothing in the middle screen. I switched my default browser from FireFox to Chrome, and I was able to get Quicken downloads working for credit card.

So to figure out how to get the IRA to download again.

Quicken Alyssa

Hello @JimInAZ & @AllanM,

Thank you for adding to this thread.

@JimInAZ,

Thank you for sharing what worked for you!

@AllanM,

What happens when you try adding the IRA account?
How long has this account not been downloading?
When you are redirected to the bank's website, does it show up as one of the accounts you can authorize for use in Quicken?

The more information you can provide, the better.

Thanks again!

AllanM

@Quicken Alyssa I called US Bank and their issue is ongoing. They have no ETA for when brokerage account info (my IRA, in this instance) will be available again for Quicken.

Quicken Alyssa

@AllanM,

Thank you for the update.

It looks like we had an Open Alert for this issue, and it was marked resolved on 3/6/26. The alert asks that you contact Quicken Support if you are still experiencing this issue.

Hope this helps!