US Bank issues (not seeing authorization screen)

raftorres63
raftorres63 Member ✭✭✭
in Paying Bills, Online Billers & Reminders (Windows)

Can't find anything on this issue that just started last week. When I attempt to reauthorize my US Bank accounts, it goes to the US Bank website, I can login but then the next screen is blank and it never displays my accounts to chose from and Quicken never times out. What gives?

Now I can't download any of my transactions with that bank. See the attached screenshots.

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Answers

  • The Keeper
    The Keeper Quicken Windows Subscription Member ✭✭✭✭

    Why the Blank Screen Happens

    1. Quicken Uses a Bank-Hosted Authorization Page

    When you reauthorize, Quicken opens the US Bank website in a browser window to confirm credentials and show linked accounts. Sometimes that bank-hosted page doesn’t fully load — leaving a blank or stuck screen even though you completed the login on the first page. Quicken

    This can be due to:

    • Browser settings blocking content
    • Pop-up blockers
    • Cookies/cache interfering
    • The default browser not being compatible

    This blank screen issue has been reported by other users and is recognized in the official Quicken community forums. Quicken

    Troubleshooting Steps

    1. Try a Different Browser

    Quicken relies on your default web browser for the reauthorization flow.

    ✔ Switch your default browser to:

    • Microsoft Edge
    • Google Chrome
    • (Some users find Edge works best)

    Then try the reauthorization again. Quicken

    2. Clear Cache & Cookies

    Old cookies or stored site data for U.S. Bank can prevent the second page with the account list from loading.

    • Open your browser’s settings
    • Clear cache, cookies, and site data
    • Completely close the browser and restart Quicken

    Try the reauthorization again. Quicken

    3. Disable Pop-Up Blockers / Privacy Extensions

    Even if the login works, the account selection screen may be blocked by:

    • Pop-up blockers
    • Privacy/tracking extensions (e.g., ad blockers)

    Temporarily disable these for the US Bank site and try again. Quicken

    4. Reset or Deactivate/Reconnect the Account

    If the above doesn’t work:

    1. In Quicken go to Tools → Account List
    2. Click Edit next to your US Bank account
    3. Go to the Online Services tab
    4. Try Reset Account / Improve Connection
    5. If that fails, Deactivate the online connection
    6. Then reconnect via Add Account → search for U.S. Bank → sign in → link to existing accounts Quicken

    Often that clears the stale authentication flow that’s causing the blank screen. Quicken

    Note: Always back up your Quicken data file before deactivating connections.

    🧠 What’s Changing Behind the Scenes

    US Bank and Quicken have recently been transitioning to a new connection method (Express Web Connect+), and if your accounts need that migration you might see strange behavior. The blank screen is often tied to that security upgrade and how the bank serves the authorization page. Open the link below

    https://www.quicken.com/support/important-notice-quicken-users-us-bank-accounts-avoid-mistakenly-migrating-direct-connect/?utm_source=chatgpt.com

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