Best Buy-Citi

nasserrm
nasserrm Quicken Windows Subscription Member
edited December 2025 in Download, Add/Update Accounts (Windows)

Hello,

I have not been able to connect to my Best Buy card for almost a year. I am told everything is working and then I am redirected to Quicken and I receive an error message. I have attempted to reinstall, create new accounts, etc. Is this service no longer supported?

Thank you.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited December 2025

    Hello @nasserrm,

    Thank you for sharing your experience. I am happy to help!

    After reviewing your connections internally, I can see that you are getting a CC-505 with Best Buy Credit Card. First, wait one business day. If you are still receiving this error tomorrow, follow the steps below.

    Try refreshing your online account information:

    1. From your account register, select the Actions gear icon at the very top right of your register (Ctrl + Shift + N).
    2. Select Update Now.

    Actions Gear 0

    3. Follow the on-screen instructions to complete the update.
    4. Repeat these steps for each financial institution experiencing this error.​

    If these steps do not resolve the issue, you will need to contact Quicken Support directly so they can gather more information and process an escalation if needed.

    Thank you!

    Quicken Alyssa

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  • nasserrm
    nasserrm Quicken Windows Subscription Member

    Thank you for your quick response. I have tried that in the past and it has not worked but I will try again. I have also contacted Quicken for help and was told it was not their problem. I will follow your instructions and update tomorrow. Thank again!

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @nasserrm,

    Thank you for following up.

    If you do end up receiving this error for 48 hours, and then need to reach out to our support team, you can prepare for that interaction by going to Help>Report a problem>Send to Quicken from within your Quicken software to send over your log files.

    Help>Report a problem.png

    Let us know how it goes with support. We will be here if you need more help!

    Thanks again!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • nasserrm
    nasserrm Quicken Windows Subscription Member

    I have attempted the solution and continue to have the same issue. I will follow your guidance and escalate my concern. Thank you!

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @nasserrm,

    Thank you for following up!

    Feel free to come back and let us know how it goes.

    Thanks again!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

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