Best Buy-Citi

nasserrm

Hello,

I have not been able to connect to my Best Buy card for almost a year. I am told everything is working and then I am redirected to Quicken and I receive an error message. I have attempted to reinstall, create new accounts, etc. Is this service no longer supported?

Thank you.

Quicken Alyssa

Hello @nasserrm,

Thank you for sharing your experience. I am happy to help!

After reviewing your connections internally, I can see that you are getting a CC-505 with Best Buy Credit Card. First, wait one business day. If you are still receiving this error tomorrow, follow the steps below.

Try refreshing your online account information:

1. From your account register, select the Actions gear icon at the very top right of your register (Ctrl + Shift + N).
2. Select Update Now.

3. Follow the on-screen instructions to complete the update.
4. Repeat these steps for each financial institution experiencing this error.​

If these steps do not resolve the issue, you will need to contact Quicken Support directly so they can gather more information and process an escalation if needed.

Thank you!