Transaction Dates Change

mkeRAD

When I use Enter Transaction to enter dividends, I enter the date and the other data and hit enter. When I enter another transaction I change the date but when I hit enter the date changes to the previous date. I also have to validate the file often. Is this a problem with my files etc?

Quicken Alyssa

Hello @mkeRAD,

Thank you for reporting the issues you are seeing. We are happy to help!

Based on what you have described and having to validate the file often, yes, I would suspect an issue with the file. Some things we can check:

• How long have you noticed this issue happening?
• Does validating clear it up, and it comes back later?
• Is this happening in more than one account, or does it seem to be isolated to a specific account?
• Where is your data file located?
  • You can see this by going to File and looking at the bottom of the menu. #1 with a checkmark is the file you are currently in, and the file location will be displayed. The default location is C:>Users>username>Documents>Quicken, and this is where we recommend keeping it.
• Is your file being synced/backed up by any third-party services like OneDrive, Blackblaze, or Carbonite?
  • Allowing your active data file to be accessed by services like this can cause damage to the file. It's best to exclude or remove the file from these.

Looking forward to your response!