All online download accounts out of sync error CC-800 after restore from backup

Joseph Witkin

I do a manual full backup of Quicken for Windows at least every day, and have restored my working file from a backup many times before. When I run one step update after a restore, it sometimes shows "syncing with Quicken cloud" for a few seconds, but it has never caused any errors. Today, same scenario, I got CC-800 errors on all 12 accounts at 3 institutions that OSU checks, and had to deactivate and re-establish online backup for all of them.

I'm concerned that my file is damaged. And apparently I can't restore an earlier backup. Why would this suddenly happen?

Quicken R65.29 build 27.1.65.29. Win 11 Pro 25H2 26200.7462

[Edited-Readability]

Quicken Alyssa

Hello @Joseph Witkin,

Thank you for sharing your experience and posing this question.

While sometimes backups can be restored without receiving any errors, sometimes the CC-800 does occur. Please check out this Support Article that goes over this scenario.

To resolve this issue:

First, you'll need to deactivate the affected accounts:

1. Select Tools > Account List
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Select Edit on each account with this error and Deactivate them on the Online Services tab
4. When finished, close the Account List.

Second, reactivate the accounts:

1. Select Tools > Add Account
2. Complete the flow of re-adding the deactivated accounts to Quicken, using your bank login credentials and answering any security questions.
3. When you reach the screen listing the accounts discovered at the financial institution, use the Action drop-downs to re-link your accounts:
   • For accounts you want to re-link, select Link to existing account and choose the corresponding account to re-link with.
   • Select Add to Quicken for new accounts you didn't previously track in Quicken.
   • For accounts you don't want to link or add, select Don't add to Quicken.

If the steps above don't resolve the issue, please contact Quicken Support directly for further assistance.

Hope this helps!