Citi AAdvantage credit card unable to update transactions

Mikealp

For the last few days, one step update is not updating my Citi card. I get the following message:

"The associated accounts can't update right now. We are investigating the issue."

There is not an associated error code, which is unusual when an account won't update. Please advise.

Quicken Alyssa

Hello @Mikealp,

Thank you for reporting the issues you are seeing. I am happy to help!

I have seen others reporting this issue in the past. Please try the following steps to resolve this:

1. Run One Step Update (OSU) first to see if the issue resolves.
2. If the issue persists, close Quicken
3. Using Windows File Manager to rename the runtime.dat file located at: 
   C:\ProgramData\Quicken\Inet\FILENAME\ where FILENAME is the name of your current Quicken data file, e.g. My Quicken Data 2024 as seen in the image below. There usually is an \Inet\… subfolder for each Quicken data file in existence.
   • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
4. Start Quicken and run One Step Update again to check if the problem is resolved.
5. Close and restart Quicken to ensure changes take effect.

📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft's support site has instructions on how to unhide folders.

Let me know how it goes!