Costco Citi card - downloading transactions

goodswak

I have not been able to download transactions (Costco CitiBank card) since november I do not get any error notifications. I have been going to the Citibank website and exporting to Quicken. I've reset the account, lets me sign in, finds the account, etc. But nothing.

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Quicken Alyssa

Hello @goodswak,

Thank you for sharing your experience.

After reviewing your connections internally, I do not see any errors. Are you using the Costco Anywhere Visa Card by Citi instance in Quicken?

• If not, please try connecting to this instead.

When you are adding the account, it takes you through an authorization process. Make sure you aren't unchecking any other accounts you have connected with the Citibank instance, as doing so will cause them to become disconnected.

Once you are redirected back to Quicken, if any other Citibank accounts are listed to add to Quicken, be sure you select LINK to existing if the accounts are already in Quicken.

Let us know how it goes!

goodswak

Thank you. I am using this citibank account. I have tried to reset numerous times, everything connects it notes the correct account, but I don't get the option to link, it notes do not link to existing. I have been exporting from citibank since November.