Quicken software updates

kenkud

After each of the last three software updates, when first opening Quicken, it loads an incorrect data file, and I can't seem to find and open the correct file. This morning, when opening Quicken, it went to the correct file! What's happening?

Quicken Alyssa

Hello @kenkud,

Thank you for sharing your experience and reporting this issue you are running into.

I have not experienced the same behavior in my own Quicken after recent updates. I have some follow-up questions that will hopefully help us to narrow down what could be happening here.

• How are you opening Quicken?
  • Are you using the red square application icon, or a more rectangular icon that looks like a sheet of paper with the corner folded down?
• Where is your data file located?
  • You can see this by going to File. The first file listed at the bottom of the menu shows the file location.
    • The default location for a Quicken data file is C:>Users>username>Documents>Quicken, and this is where we recommend keeping it.
• Is your data file being synced/backed up by any third-party services like OneDrive, Dropbox, or Blackblaze?
  • We do not recommend allowing services like this to access the data file you are actively using, as it can damage the file.
• Approximately how long do you think this issue has been happening?
  • Restoring a backup could be a viable troubleshooting option if it hasn't been more than 2-3 months.

Let me know what you find!

Quicken Alyssa

@kenkud,

Just checking in, we haven't heard back from you in a while.

Do you still need assistance?

Thank you!

Quicken Alyssa

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Alyssa

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!