locked out of 2017 with previously used file

BobJ0707
BobJ0707 Quicken Windows 2017 Member
edited January 18 in Errors and Troubleshooting (Windows)

I reloaded a previous file used in 2017. As soon as it was done I got a screen that said I can no longer use 2017. I called the help line and explained the problem. They went through the usual, then said that if I want my file back, I had to send them money and buy the current version. If I don't send money, and purchase the new version, then I can't have my file. I'm sure most would agree it's ransom to get MY file back. When I bought 2017, although it states there could be a limit on how long it would be supported, there was no language about keeping my file if I didn't pay for an upgrade. It's obvious that when I tried to load a previous backup file, that it checks the version with your server, flags it as 2017, and sends the splash screen that I am required to send money for the upgrade. The first time I try to open the file, I can see my checkbook register for a moment, then it goes to the pay screen. Also, the file is further crippled as I can see that the file is a few KB's larger which shows you have added characters to the file. This is also evident because attempting to open the file again, the pay screen comes up immediately. I have numerous supporting screen shots, and videos.

It is sad that as a long time user of quicken, (I myself, go back to the DOS days), that I am treated as a nothing more than a source of cash, even if it means hijacking my personal financial data file, which I need.

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Comments

  • volvogirl
    volvogirl Quicken Windows Other SuperUser ✭✭✭✭✭

    Do you have a newer version? And what version did you have for 2017? Was it the Starter Edition?

    I'm staying on Quicken 2013 Premier for Windows.

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭

    Are you able to open other files with your QW2017 program?

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • BobJ0707
    BobJ0707 Quicken Windows 2017 Member

    I have 2017 Home and Business. I have 3 different checking files. One of them I had removed because i was not using it. I'm in that business again and wanted to re-open that file, but can't because that's when the paywall screen showed up. I can see the file for a second so I know its there. They told me that I have to pay to get the the file use on the recent version of Quicken, but there is no guarantee that it will work. I know it would work on 2017, but they refuse. I still use the other 2 file with no problems, but whatever I do, I can't get the other file back.

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