CC-501 Multiple accounts

compuwise
compuwise Quicken Windows Subscription Member, Windows Beta Beta
edited January 20 in Errors and Troubleshooting (Windows)

I am getting CC-501 error for all my FIs, except Capital One. That includes Charles Schwab, Chase, Citi and others. I've restarted Quicken and reset my sign-in.
Quicken Windows

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  • Camelot_One
    Camelot_One Quicken Windows Subscription Member ✭✭

    I'm seeing similar behavior. And not only are they failing to update, they all now have the circle with a line through it next to them. I tried restoring from backups going back a week, all of which I know WERE working just fine, but I get the same result. Resetting cloud data does no good either.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Camelot_One & @compuwise,

    Thank you both for reporting the issues you are seeing.

    After reviewing both of your connections internally, I am unable to see any errors from our end. Are you both still experiencing this issue?

    If so, the CC-501 error occurs when Quicken is unable to connect to your bank account for recent transaction information. If you receive this error for more than 24 hours, please reach out to Quicken Support directly. They can investigate the issue further and process an escalation if needed.

    Thank you!

    Quicken Alyssa

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  • Camelot_One
    Camelot_One Quicken Windows Subscription Member ✭✭

    I was receiving this error on more than a dozen banks/brokerages, and repeat attempts at updating failed. I had to go through each bank and reset the connection, which required re-authorizing with each. And then I had to log in to each account to compare balances, because resetting causes Quicken to enter random amounts for an opening deposit on some (but not all) accounts. I'm not sure where it gets those amounts, or how it picks which accounts it modifies.

  • Camelot_One
    Camelot_One Quicken Windows Subscription Member ✭✭

    I guess I spoke too soon. After going through and fixing/resetting every single connection yesterday, I had things working normally. It WAS downloading transactions. I created a new backup.

    This morning, only 3 of those newly reset connections completes a One Step Update. 23 different banks/brokerages fail with CC-501 errors.

  • rdc25
    rdc25 Quicken Windows Subscription Member ✭✭

    I have noticed similar issues over the past week. Multiple accounts brokerage and credits cards started losing connection, ending up with the red circle with the line through it. I have had to go through the process a few times reconnecting the accounts to get the downloads working again. Very sporadic and decided to check the community as I was wondering if others have seen this issue.

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