CC-800 repeating

Question

I'm getting a CC-800 error on all my accounts. It forces me to re-register each and every bank and credit card on Quicken.

This happened yesterday. I fixed it. It happened again today. Fixing this is highly time consuming and not feasible every time I log on.

My only "unusual" use is that my Quicken files are stored on a Sharepoint drive and mirrored on my home and laptop computers. I log on from both which allows me to use Quicken while traveling. In all cases Quicken load the data file successfully. Then fails the online update with this error.

The CC-800 says this can happen if you restore from a backup file. Is Quicken now tracking which computer I'm using and treating a login from a second computer as a backup? And blowing me up because of this?

Quicken Alyssa · Answer

Hello All,

Thank you for adding to this discussion!

Please check out this Support Article for CC-800 errors. To resolve this:

First, you'll need to deactivate the affected accounts:

* Select Tools > Account List

* If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
* Select Edit on each account with this error and Deactivate them on the Online Services tab
* When finished, close the Account List.

Second, reactivate the accounts:

* Select Tools > Add Account

* Complete the flow of re-adding the deactivated accounts to Quicken, using your bank login credentials and answering any security questions.
* When you reach the screen listing the accounts discovered at the financial institution, use the Action drop-downs to re-link your accounts:* For accounts you want to re-link, select Link to existing account and choose the corresponding account to re-link with.
* Select Add to Quicken for new accounts you didn't previously track in Quicken.
* For accounts you don't want to link or add, select Don't add to Quicken.

If these steps do not resolve the issue, please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

Let us know once your logs have been submitted so we can add them to the escalation ticket.

Thank you!

[CTP-16114]

csilvest · Answer

Same thing just happened to me when trying to do a one step update today (1/23/2026).  11 of 12 accounts are now returning the CC-800 error.

I'm only accessing my Quicken file from the local C: drive and have not restored from back up.

Clearly this is a Quicken issue, not an end user issue.

Scott McCauley · Answer

I just had the same thing happen this morning. Something is wrong with Quicken servers - it has to be. I've done nothing unusual and it's bizarre that it is happening across every financial institution.